Night Auditor

Brusselshotelsassociation; Brussel; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Brusselshotelsassociation is looking for a Night Auditor in Brussels. This fixed-term contract (3 months, renewable) requires working 2 nights a week. The ideal candidate will be responsible for the front desk during the night, ensuring service quality and safety. Essential skills include proficiency in English and French, customer service excellence, and familiarity with Opera and Micros systems. A neat appearance and ability to work under pressure are crucial for this role.

Qualifications

• High-quality customer service with a welcoming attitude.
• Excellent written and verbal communication skills.
• First experience as Night Auditor or similar role.

Responsabilités

• Welcoming and checking in and out of guests.
• Taking and processing walk-in reservations and calls.
• Conducting the night audit run and generating reports.
• Ensuring guest safety and cleanliness of lobby areas.

Connaissances

English

French

Dutch

Knowledge of Opera

Knowledge of Micros

Microsoft Office

Customer service

Attention to detail

Problem-solving

Team spirit

Outils

Opera

Micros

Microsoft Office

Description du poste

Overview

Contract: Fixed-term contract (3 months, renewable). Schedule: 2 nights per week. Status: Flexi-job strongly preferred.

As a Night Auditor, you are responsible for the front desk during the night and ensure both service quality and the safety of the property.

Duties and responsibilities

• Welcoming and checking in and out of guests
• Taking and processing walk-in reservations and reservations via telephone and e-mail
• Solving problems and complaints
• Answering the phone
• Closing the day in the system and the associated administration
• Ensuring the safety of all guests
• Doing duty rounds
• Conducting the night audit run
• Generating the night reports
• Reconciling accounts
• Preparing financial reports
• Balancing cash drawers
• Serving guests who order room service
• Cleanliness of the lobby and surrounding areas

Role type and location

• Type: Front Office
• Contract type: CDD

Qualifications and skills

• Languages: English, French; Dutch would be a serious advantage
• Knowledge of Opera, Micros and Microsoft Office
• Neat and professional appearance
• High-quality customer service, smiling and welcoming
• Excellent written and verbal communication skills
• Organized and great attention to detail
• Ability to solve problems and take initiative
• Team spirit, friendly
• Ability to remain calm and polite under pressure
• Flexibility in tasks and schedule
• First experience as Night Auditor