Receptionist Day & Night - Flexi Job/Student

Radisson Hotel Group; Wezembeek-Oppem; Sur place; EUR 18 000 - 23 000; Plein temps

Résumé du poste

Radisson Collection Hotel The National Brussels is seeking a flexible Flexi Receptionist to support our Front Office team across day and night shifts. You will be the first point of contact for guests and visitors, handling inquiries and assisting with administrative tasks to ensure smooth daily operations.

This role requires adaptability, a service-oriented mindset, and availability for evenings, weekends, and overnight shifts especially in a busy hotel environment.

Qualifications

• Experience in reception, front office or customer service.
• Flexible availability including day, evening, night and weekends.
• Strong communication in Dutch, French and English a plus.
• Professional appearance and customer-focused attitude.
• Good organizational and multitasking skills.
• Basic computer skills (MS Office, email systems).
• Trustworthy and reliable.

Responsabilités

• Welcome and assist guests and staff in a friendly, professional manner.
• Manage check-in and check-out procedures as applicable.
• Answer calls, emails and front desk inquiries.
• Provide concierge and valet services as needed.
• Maintain visitor logs and ensure security procedures are followed.
• Support general administrative tasks for multiple departments.
• Keep reception area clean and well-presented.
• Coordinate messages, deliveries and internal communications.
• Support night shift duties including basic reporting.

Connaissances

Reception experience

Front office

Customer service

Flexible schedule

Multilingual (Dutch/French/English)

Description du poste

• Full-time
• Hotel Name: Radisson Collection Hotel The National Brussels
• Compensation: EUR 13 - EUR 17 - hourly

Company Description

Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are seeking a flexible and reliable Flexi Receptionist to support our Front Office team across both day and night shifts. In this role, you will be the first point of contact for guests, clients, and visitors, ensuring a welcoming and professional reception experience at all times. You will assist with administrative tasks, handle inquiries, and support smooth daily operations of the reception area.

This position is ideal for someone who is adaptable, service-oriented, and comfortable working varying schedules, including evenings, weekends, and overnight shift

Key Responsibilities

• Welcome and assist visitors, clients, and staff in a friendly and professional manner
• Manage check-in and check-out procedures (if applicable)
• Handle incoming calls, emails, and front desk inquiries
• Concierge and valet service
• Maintain visitor logs and ensure security procedures are followed
• Provide general administrative support to different departments
• Monitor and manage reception area cleanliness and presentation
• Coordinate messages, deliveries, and internal communications
• Support night shift duties such as security monitoring and basic reporting
• Ensure smooth handover between day and night teams

Qualifications

• Previous experience in reception, front office, or customer service
• Flexible availability for day, evening, night, and weekend shifts
• Strong communication skills in - Dutch , French and English languages is a plus
• Professional appearance and customer-focused attitude
• Good organizational and multitasking skills
• Basic computer skills (MS Office, email systems, or reception software)
• Ability to remain calm and efficient under pressure
• Trustworthy and reliable