Multilingual Service Desk Engineer – 24/7 Onsite Support

LA International; Brussel; Sur place; EUR 42 000 - 52 000; Plein temps

Résumé du poste

LA International is seeking a Service Desk Engineer to support a long-term B2B contract onsite in Brussels, Belgium. The role requires fluency in French, Dutch and English and willingness to work a 24/7 shift pattern.

You will handle first-line technical support, ticket logging and resolution per SLAs, troubleshoot across Windows, AD, desktops, laptops, mobile devices and enterprise apps, and contribute to service improvements while adhering to ITIL practices.

Qualifications

• 2–5 years of experience in IT support or Service Desk.
• Experience in first-line technical support and timely resolution.
• Familiarity with ITIL principles and SLAs.

Responsabilités

• Provide first-line technical support for hardware, software, and network issues.
• Log, prioritize, and resolve tickets per SLAs using ITSM tools.
• Collaborate with IT teams to improve support quality and user experience.

Connaissances

Multilingual FR/NL/EN

Communication skills

Customer-focused

First-line IT support

Problem-solving

Description du poste

LA International is seeking a Service Desk Engineer to support a long-term B2B contract onsite in Brussels, Belgium. The role requires fluency in French, Dutch and English and willingness to work a 24/7 shift pattern.

You will handle first-line technical support, ticket logging and resolution per SLAs, troubleshoot across Windows, AD, desktops, laptops, mobile devices and enterprise apps, and contribute to service improvements while adhering to ITIL practices.