Service Desk Engineer

LA International; Brussel; Sur place; EUR 42 000 - 52 000; Plein temps

Résumé du poste

LA International is seeking a Service Desk Engineer to support a long-term B2B contract onsite in Brussels, Belgium. The role requires fluency in French, Dutch and English and willingness to work a 24/7 shift pattern.

You will handle first-line technical support, ticket logging and resolution per SLAs, troubleshoot across Windows, AD, desktops, laptops, mobile devices and enterprise apps, and contribute to service improvements while adhering to ITIL practices.

Qualifications

• 2–5 years of experience in IT support or Service Desk.
• Experience in first-line technical support and timely resolution.
• Familiarity with ITIL principles and SLAs.

Responsabilités

• Provide first-line technical support for hardware, software, and network issues.
• Log, prioritize, and resolve tickets per SLAs using ITSM tools.
• Collaborate with IT teams to improve support quality and user experience.

Connaissances

Multilingual FR/NL/EN

Communication skills

Customer-focused

First-line IT support

Problem-solving

Description du poste

Our client is looking for a Service Desk Engineer to support on a long term B2B contract based onsite 5 days per week in Brussels, Belgium. The working languages would be French, Dutch & English and candidates would need to be comfortable working on a 24/7 shift pattern.

• Experience: 2 – 5 years of experience in IT support or Service Desk
• User Support & Issue Resolution: Proven ability to provide first-line technical support, ensuring timely and effective resolution of hardware, software, and network issues.
• Ticket Management: Skilled in managing support tickets through ITSM and remote support tools, ensuring accurate logging, prioritization, and resolution in line with service level agreements (SLAs).
• Service Improvement: Experience in implementing service improvements and best practices to enhance support quality and operational efficiency.
• Technical Troubleshooting: Strong diagnostic skills across various platforms and devices, including windows, active directory, desktops, laptops, mobile devices, and enterprise applications.
• Customer Service Orientation: Demonstrates a user-focused approach with excellent interpersonal skills, ensuring a positive support experience.
• ITIL & Process Adherence: Familiarity with ITIL principles and service management processes, ensuring structured and consistent support delivery.

Skills

• Integrity, ethics, and values come naturally to you.
• Strong communication and interpersonal skills, with the ability to interact effectively with users, peers, and IT teams.
• Proven ability to deliver high-quality IT support, working collaboratively with diverse teams and stakeholders.
• Problem-solving mindset, focused on resolving issues efficiently and improving user experience.
• Capable of navigating complex user needs and expectations, ensuring clarity and satisfaction.
• Positive and constructive attitude, even when facing challenging technical or user-related situations.