Multilingual IT Service Desk Engineer (L1/L2)

TCrew; West-Vlaanderen; On-site; EUR 35,000 - 52,000; Full time

Job summary

TCrew is seeking a motivated Service Desk Engineer (Junior/Medior) to join our IT support team. You will provide first- and second-line IT support (L1/L2), troubleshoot hardware, software, and network issues, and handle incidents and user requests through a ticketing system.

The ideal candidate has at least 3 years of IT Support experience, solid knowledge of Windows, Microsoft 365 and Active Directory, plus basic networking.

Qualifications

• Minimum 3 years of experience in IT Support, Helpdesk, or Service Desk.
• Good knowledge of Windows, Microsoft 365, and Active Directory.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Experience with ticketing tools such as ServiceNow, Jira, or similar.
• Strong troubleshooting, communication, and problem-solving skills.
• Customer-oriented, proactive, and able to work independently.
• Fluent English, French, and Dutch.

Responsibilities

• Provide first- and second-line IT support (L1/L2).
• Troubleshoot and resolve hardware, software, and network issues.
• Handle incidents and user requests through a ticketing system.
• Install, configure, and maintain IT equipment.
• Ensure timely incident resolution and user satisfaction.

Skills

Fluent English

French

Dutch

Tools

Windows

Microsoft 365

Active Directory

TCP/IP

DNS

DHCP

VPN

ServiceNow

Jira

Job description

TCrew is seeking a motivated Service Desk Engineer (Junior/Medior) to join our IT support team. You will provide first- and second-line IT support (L1/L2), troubleshoot hardware, software, and network issues, and handle incidents and user requests through a ticketing system.

The ideal candidate has at least 3 years of IT Support experience, solid knowledge of Windows, Microsoft 365 and Active Directory, plus basic networking.