Multilingual Customer Success Specialist

Cowboy; Brussel Hoofdstad; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary package

Open and respectful company culture

Impact company’s growth and evolution

Job summary

Cowboy in Brussels is hiring a Customer Success expert to enhance customer experience and deliver top-notch support. In this dynamic role, you will collaborate across departments and manage customer issues, ensuring a seamless experience.

The ideal candidate will be fluent in English and a native speaker of French and Dutch, holding a Bachelor degree in a relevant field, with excellent communication skills. Join a fast-growing startup with a fun company culture and impact the future of urban mobility.

Qualifications

• 0-3 years experience in a customer facing position.
• Ability to work and thrive in a fast-paced environment.
• Strong team player with ownership and care for peers.

Responsibilities

• Collaborate with internal departments focusing on hardware and software.
• Address complex issues through in-depth diagnostics.
• Manage escalated tickets for efficient resolution.
• Provide valuable feedback to enhance operational workflows.
• Serve as the customer's champion with excellent follow-up.

Skills

Fluent in English

Native-level French

Native-level Dutch

Excellent communication skills

Empathy and solution-minded approach

Education

Bachelor degree in Business & Economics or Engineering

Job description

Cowboy in Brussels is hiring a Customer Success expert to enhance customer experience and deliver top-notch support. In this dynamic role, you will collaborate across departments and manage customer issues, ensuring a seamless experience.

The ideal candidate will be fluent in English and a native speaker of French and Dutch, holding a Bachelor degree in a relevant field, with excellent communication skills. Join a fast-growing startup with a fun company culture and impact the future of urban mobility.