Bilingual Customer Care Specialist (FR/NL/EN)

Edenred Chile; Brussel Hoofdstad; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Hospitalization & ambulatory care

Public transport fully covered

Edenred vouchers

Edenred Discounts

Job summary

Edenred in Brussels is seeking a dedicated Support Officer to join our Customer Care team. You will manage customer and user requests, ensuring responses meet SLAs, with focus on accuracy and timely communication.

The role requires first-hand experience in customer care, fluency in French, Dutch and English, and comfort with Microsoft Office and IT tools. You’ll thrive by taking initiative and delivering expert, tailored solutions.

Qualifications

• At least one first professional experience in customer care, aftersales or similar.
• Fluent in French, Dutch and English.
• Solid understanding of Microsoft Office and IT tools.
• Independent, precise, curious, proactive with good service orientation.

Responsibilities

• Handle daily customer and user requests and ensure timely resolution within SLAs.
• Maintain contact with clients primarily in writing and occasionally by phone.
• Analyze and process requests using internal procedures and product knowledge.
• Inform management and IT department of issues or malfunctions.

Skills

Customer care experience

French (FR)

Dutch (NL)

English (EN)

Tools

Microsoft Office

IT tools

Job description

Edenred in Brussels is seeking a dedicated Support Officer to join our Customer Care team. You will manage customer and user requests, ensuring responses meet SLAs, with focus on accuracy and timely communication.

The role requires first-hand experience in customer care, fluency in French, Dutch and English, and comfort with Microsoft Office and IT tools. You’ll thrive by taking initiative and delivering expert, tailored solutions.