Multilingual Customer Service Coordinator (PT/ES)

AB Volvo; Oostakker; Sur place; EUR 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Restaurant on site

Growth opportunities

Work-life balance

International environment

Relocation support

Résumé du poste

Volvo Group is seeking a Customer Service Coordinator fluent in Portuguese, Spanish and English to support customers across Europe from our Oostakker, BE site. As a graduate in this role, you will own the breakdown process, communicate with repair dealers, and proactively assist customers to restore service quickly.

You will join a diverse international team spanning Ghent, Rugby, Bucharest and Johannesburg, supporting 21 languages and offering growth within a global company.

Qualifications

• Fluent in English, Spanish and Portuguese (written and verbal).
• Willingness to work in shifts for 24/7 coverage.
• Strong communication and proactive problem-solving mindset.

Responsabilités

• Support customers with international breakdowns across Europe.
• Maintain regular dialogue with the dealer performing repairs and update customers.
• Apply creative and proactive solutions to ensure customers are well supported.
• Work as part of a collaborative team to deliver the best customer experience.

Connaissances

English fluency

Spanish fluency

Portuguese fluency

Team player

Description du poste

Volvo Group is seeking a Customer Service Coordinator fluent in Portuguese, Spanish and English to support customers across Europe from our Oostakker, BE site. As a graduate in this role, you will own the breakdown process, communicate with repair dealers, and proactively assist customers to restore service quickly.

You will join a diverse international team spanning Ghent, Rugby, Bucharest and Johannesburg, supporting 21 languages and offering growth within a global company.