Multilingual Customer Care Coordinator (FR/IT)

Volvo Trucks; Gent; Sur place; EUR 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Transport costs

Shift allowance

Well-being services

Restaurant on site

Relocation support

International environment

Growth within the company

Good work life balance

Résumé du poste

Volvo Trucks is seeking multilingual customer support advisors to handle international breakdowns across Europe. You will own customer care by coordinating with dealers and updating clients to provide peace of mind.

The role emphasizes proactive problem solving and teamwork in a 24/7 setting. The team communicates in English, French and Italian, delivering high-quality service while maintaining a strong customer focus and collaborative spirit.

Qualifications

• Fluent in English, French and Italian (written and spoken).
• Customer-focused with a proactive mindset.
• Excellent communication skills, adaptable to customers.
• Team player who collaborates across shifts and sites.
• Willingness to learn and develop skills.
• Able to work in a 24/7, multilingual environment.

Responsabilités

• Support customers with international breakdowns in a multilingual setup.
• Maintain regular dialogue with dealers and update customers on progress.
• Adopt a proactive, creative approach to problem-solving when issues arise.
• Collaborate with teammates to ensure a smooth, round-the-clock service.

Connaissances

English

French

Italian

Description du poste

Volvo Trucks is seeking multilingual customer support advisors to handle international breakdowns across Europe. You will own customer care by coordinating with dealers and updating clients to provide peace of mind.

The role emphasizes proactive problem solving and teamwork in a 24/7 setting. The team communicates in English, French and Italian, delivering high-quality service while maintaining a strong customer focus and collaborative spirit.