Customer Service Coordinator - German + Dutch

Volvo Group; Oostakker; Sur place; EUR 32 000 - 45 000; Temps partiel

Avantages offerts par ce poste

Restaurant on site

Relocation support

International environment

Shift allowance

Meal vouchers

Résumé du poste

Volvo Group is seeking a Customer Service Coordinator fluent in English, Dutch and German to support customers across Europe from its Oostakker location. The role involves handling international breakdowns, coordinating with repair dealers, and ensuring timely updates to customers.

A collaborative team environment and shift-based schedule are offered to provide 24/7 coverage. Join Volvo Group to contribute to safe, sustainable transport solutions while developing your language and customer

Qualifications

• Customer-focused mindset delivering the best possible service.
• Confident communicator adapting style to each customer.
• Proactive and creative problem-solving mindset.
• Team player who learns and develops skills.

Responsabilités

• Support customers with international breakdowns across Europe.
• Communicate with the repair dealer and update customers on progress.
• Apply proactive, creative problem solving to keep customers informed.
• Collaborate in a team to provide round-the-clock service.

Connaissances

Fluent English

Fluent Dutch

Fluent German

Description du poste

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Customer Service Coordinator - German + Dutch

Location: Oostakker, BE, 9041

Position Type: Professional

Permanent/Temporary: Temporary

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.

This is the job

• Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
• Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
• A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
• Teamwork and collaboration are the foundations of our business.

Are you the one?

• You are customer focused, always striving for the best possible service and solution for our customers.
• You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
• You go the extra mile, solving problems with a proactive and creative mindset.
• You like working in a team, supporting and lifting each other up.
• You are keen to keep learning and developing your skills.
• You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
• You are fluent (written and verbal) in English, Dutch and German. French is an asset.

A perfect match? Just some of the benefits working for us...

• Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
• Restaurant on site
• Opportunity to grow within the company
• Good work life balance
• International environment
• Support in relocation when moving from abroad

Let's do this!

Are you excited by the prospect of joining our team and starting a career with Volvo? Want to get to know our business first? Check out our video .

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.