Multilingual Global 24/7 Customer Service Coordinator

AB Volvo; Oostakker; Sur place; EUR 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Restaurant on site

Relocation assistance

Résumé du poste

Volvo Group is seeking a Customer Service Coordinator fluent in English, French and Italian to support customers with international breakdowns. You will own communication with dealers and customers, provide progress updates, and work with a diverse, global team in a high-pace environment.

The role emphasizes proactive problem-solving, customer focus, and collaboration to deliver top-tier service around the clock.

Qualifications

• Fluent in English, French and Italian (written and spoken).
• Customer-focused with strong communication skills.
• Able to work in a fast-paced, international environment.

Responsabilités

• Support customers with international breakdowns in a multi-lingual setting.
• Maintain regular dialogue with dealers and provide progress updates to customers.
• Think proactively to resolve issues and ensure customer satisfaction.
• Collaborate with team to deliver 24/7 support across sites.

Connaissances

Multilingual customer service

English

French

Italian

Description du poste

Volvo Group is seeking a Customer Service Coordinator fluent in English, French and Italian to support customers with international breakdowns. You will own communication with dealers and customers, provide progress updates, and work with a diverse, global team in a high-pace environment.

The role emphasizes proactive problem-solving, customer focus, and collaboration to deliver top-tier service around the clock.