Member Experience & Support Specialist

amfori - Trade with Purpose; Brussel Hoofdstad; Sur place; EUR 36 000 - 48 000; Plein temps

Résumé du poste

amfori is seeking a motivated 1st level support specialist to assist members and resolve inquiries promptly. You will guide members to access amfori products and services, coordinate with internal teams for complex issues, and help maintain a high level of member satisfaction. English is mandatory; German or French are a plus.

This role requires 2–3 years in a customer-focused setting and strong teamwork. The position emphasizes proactive problem solving, independence, and clear communication to

Qualifications

• Bachelor's degree required.
• Experience in customer support or services preferred.
• 2–3 years in private sector or member association.

Responsabilités

• Act as the first point of contact for member inquiries with professional, clear communication.
• Coordinate 2nd level support with other teams as needed.
• Support member onboarding and offboarding processes.
• Investigate and resolve member issues end-to-end.

Connaissances

Customer support

Communication

Analytical skills

Team player

Independent work

Proactive

Formation

Bachelor's degree

Description du poste

amfori is seeking a motivated 1st level support specialist to assist members and resolve inquiries promptly. You will guide members to access amfori products and services, coordinate with internal teams for complex issues, and help maintain a high level of member satisfaction. English is mandatory; German or French are a plus.

This role requires 2–3 years in a customer-focused setting and strong teamwork. The position emphasizes proactive problem solving, independence, and clear communication to