Membership Officer

amfori - Trade with Purpose; Brussel Hoofdstad; Sur place; EUR 36 000 - 48 000; Plein temps

Résumé du poste

amfori is seeking a motivated 1st level support specialist to assist members and resolve inquiries promptly. You will guide members to access amfori products and services, coordinate with internal teams for complex issues, and help maintain a high level of member satisfaction. English is mandatory; German or French are a plus.

This role requires 2–3 years in a customer-focused setting and strong teamwork. The position emphasizes proactive problem solving, independence, and clear communication to

Qualifications

• Bachelor's degree required.
• Experience in customer support or services preferred.
• 2–3 years in private sector or member association.

Responsabilités

• Act as the first point of contact for member inquiries with professional, clear communication.
• Coordinate 2nd level support with other teams as needed.
• Support member onboarding and offboarding processes.
• Investigate and resolve member issues end-to-end.

Connaissances

Customer support

Communication

Analytical skills

Team player

Independent work

Proactive

Formation

Bachelor's degree

Description du poste

About amfori

amfori advocates for a world in which trade serves a purpose: delivering social, environmental and economic benefits for everyone.

As a global business association, amfori supports its members at every step of their due diligence journey, offering a comprehensive range of ESG products and services.

Founded in 1977, and recognised for its flagship product amfori BSCI, amfori leverages decades of expertise and close collaboration with more than 2400 member companies as well as auditing companies, producers, factories, and other stakeholders such as policymakers. Representing a diverse array of industries in over 50 countries, that cover trade streams in over 100 countries, amfori continues to have a positive impact on fostering sustainable trade.

About the Role

Serve as a first point of contact for members inquiries and provide timely and high quality support to amfori members, resolve issues, questions and help amfori members to access amfori products and services.

Our Membership Team plays a vital role in ensuring members receive excellent services and perceive amfori as a valuable organization. By fostering positive relationships and ensuring smooth communication, they contribute to member satisfaction and long-term engagement.

Your Responsibilities will include:

1st Level Support to amfori members

• Act as the primary point of contact for member inquiries, look for effective solutions
• Receive and respond to member inquiries, communicate with them clearly and in a professional, polite way
• Coordinate 2nd Level Support with other amfori teams, in close collaboration with all amfori teams
• Support amfori teams vis‑à‑vis the members when implementing new amfori products and services

Member On- and Offboarding

• Coordinate the on- and offboarding of members with relevant teams
• Update amfori databases and systems

Member Investigations

• Investigate, contact and communicate with members and relevant teams
• Manage cases end‑to‑end, including conclusions

Reporting and documentation

• Maintain and update standard responses and Membership Team Support Knowledge Base
• Preparing reports
• Contribute to process improvements

Your Profile:

Bachelor’s degree

Background or experiences in Customer Support or Services

2-3 years of previous professional experience in private sector or member association

Excellent communication and analytical skills

Truly team player

Ability to work independently

Proactive and solution oriented

Languages:

• English (must)
• German or French as second language
• Any other language is a plus