Membership Officer

amfori - Trade with Purpose; Brussel; Sur place; EUR 42 000 - 52 000; Plein temps

Résumé du poste

amfori is seeking a dedicated Membership Support professional to act as the first point of contact for members, delivering timely, high-quality support and guiding members to access amfori products and services.

Within the Membership Team, you will manage 1st and 2nd level inquiries, coordinate onboarding/offboarding, maintain databases, prepare reports, and contribute to process improvements, leveraging strong communication and analytical skills.

Qualifications

• Background or experiences in Customer Support or Services
• 2-3 years of previous professional experience in private sector or member association
• Excellent communication and analytical skills

Responsabilités

• Act as the primary point of contact for member inquiries, look for effective solutions
• Receive and respond to member inquiries, communicate clearly and professionally
• Coordinate 2nd Level Support with other amfori teams, in close collaboration with all amfori teams
• Support amfori teams vis-à-vis the members when implementing new amfori products and services
• Coordinate the on- and offboarding of members with relevant teams
• Update amfori databases and systems
• Investigate, contact and communicate with members and relevant teams
• Maintain and update standard responses and Membership Team Support Knowledge Base; prepare reports; contribute to process improvements

Connaissances

Excellent communication

Analytical skills

Customer support

Description du poste

amfori advocates for a world in which trade serves a purpose: delivering social, environmental and economic benefits for everyone.

As a global business association, amfori supports its members at every step of their due diligence journey, offering a comprehensive range of ESG products and services.

Founded in 1977, and recognised for its flagship product amfori BSCI, amfori leverages decades of expertise and close collaboration with more than 2400 member companies as well as auditing companies, producers, factories, and other stakeholders such as policymakers. Representing a diverse array of industries in over 50 countries, that cover trade streams in over 100 countries, amfori continues to have a positive impact on fostering sustainable trade.

About the Role

Serve as a first point of contact for members inquiries and provide timely and high quality support to amfori members, resolve issues, questions and help amfori members to access amfori products and services.

Our Membership Team plays a vital role in ensuring members receive excellent services and perceive amfori as a valuable organization. By fostering positive relationships and ensuring smooth communication, they contribute to member satisfaction and long-term engagement.

Your Responsibilities will include:

1st Level Support to amfori members

• Act as the primary point of contact for member inquiries, look for effective solutions
• Receive and respond to member inquiries, communicate with them clearly and in a professional, polite way
• Coordinate 2nd Level Support with other amfori teams, in close collaboration with all amfori teams
• Support amfori teams vis-à-vis the members when implementing new amfori products and services

Member On- and Offboarding

• Coordinate the on- and offboarding of members with relevant teams
• Update amfori databases and systems

Member Investigations

• Investigate, contact and communicate with members and relevant teams

Reporting and documentation

• Maintain and update standard responses and Membership Team Support Knowledge Base
• Preparing reports
• Contribute to process improvements

Your Profile:

Background or experiences in Customer Support or Services

2-3 years of previous professional experience in private sector or member association

Excellent communication and analytical skills