Global Membership Experience Specialist

amfori - Trade with Purpose; Brussel; Sur place; EUR 42 000 - 52 000; Plein temps

Résumé du poste

amfori is seeking a dedicated Membership Support professional to act as the first point of contact for members, delivering timely, high-quality support and guiding members to access amfori products and services.

Within the Membership Team, you will manage 1st and 2nd level inquiries, coordinate onboarding/offboarding, maintain databases, prepare reports, and contribute to process improvements, leveraging strong communication and analytical skills.

Qualifications

• Background or experiences in Customer Support or Services
• 2-3 years of previous professional experience in private sector or member association
• Excellent communication and analytical skills

Responsabilités

• Act as the primary point of contact for member inquiries, look for effective solutions
• Receive and respond to member inquiries, communicate clearly and professionally
• Coordinate 2nd Level Support with other amfori teams, in close collaboration with all amfori teams
• Support amfori teams vis-à-vis the members when implementing new amfori products and services
• Coordinate the on- and offboarding of members with relevant teams
• Update amfori databases and systems
• Investigate, contact and communicate with members and relevant teams
• Maintain and update standard responses and Membership Team Support Knowledge Base; prepare reports; contribute to process improvements

Connaissances

Excellent communication

Analytical skills

Customer support

Description du poste

amfori is seeking a dedicated Membership Support professional to act as the first point of contact for members, delivering timely, high-quality support and guiding members to access amfori products and services.

Within the Membership Team, you will manage 1st and 2nd level inquiries, coordinate onboarding/offboarding, maintain databases, prepare reports, and contribute to process improvements, leveraging strong communication and analytical skills.