Logistics Customer Experience Lead - Flexible Hours

A.P. Moller - Maersk; Antwerpen; On-site; EUR 34,000 - 48,000; Full time

Benefits offered by this job

Flexible hours

International career opportunities

Local events

Open offices with coffee corners

Collaborative culture

Annual bonus

Gym & home-office equipment

Fresh fruits and coffee in the office

Job summary

Maersk is hiring for a Customer Experience role on a 6-month fixed-term contract with potential for permanent placement. You will manage customer communications for shipments, promote e-solutions, and drive service improvements with a diverse team in a fast-paced logistics environment.

The role emphasizes excellent English and Dutch language skills, collaboration across departments, and a proactive approach to solving customer needs.

Qualifications

• Strong customer service mindset with a passion for helping customers.
• Excellent communication and interpersonal skills across diverse teams.
• Interest in digital solutions and improving customer experience.

Responsibilities

• Monitor and pro-actively manage outgoing and incoming cargo communications for customers.
• Advise customers on e-solutions and promote additional services.
• Lead stakeholder coordination throughout the shipment process and stay updated on local and international rules.

Skills

Customer service

Teamwork

Communication

Dutch language

English language

Digitalization

Job description

Maersk is hiring for a Customer Experience role on a 6-month fixed-term contract with potential for permanent placement. You will manage customer communications for shipments, promote e-solutions, and drive service improvements with a diverse team in a fast-paced logistics environment.

The role emphasizes excellent English and Dutch language skills, collaboration across departments, and a proactive approach to solving customer needs.