Customer Experience Consultant

A.P. Moller - Maersk; Antwerpen; On-site; EUR 34,000 - 48,000; Full time

Benefits offered by this job

Flexible hours

International career opportunities

Local events

Open offices with coffee corners

Collaborative culture

Annual bonus

Gym & home-office equipment

Fresh fruits and coffee in the office

Job summary

Maersk is hiring for a Customer Experience role on a 6-month fixed-term contract with potential for permanent placement. You will manage customer communications for shipments, promote e-solutions, and drive service improvements with a diverse team in a fast-paced logistics environment.

The role emphasizes excellent English and Dutch language skills, collaboration across departments, and a proactive approach to solving customer needs.

Qualifications

• Strong customer service mindset with a passion for helping customers.
• Excellent communication and interpersonal skills across diverse teams.
• Interest in digital solutions and improving customer experience.

Responsibilities

• Monitor and pro-actively manage outgoing and incoming cargo communications for customers.
• Advise customers on e-solutions and promote additional services.
• Lead stakeholder coordination throughout the shipment process and stay updated on local and international rules.

Skills

Customer service

Teamwork

Communication

Dutch language

English language

Digitalization

Job description

Ever wondered how the products you buy in your local supermarket are transported to Europe? Amazed by the speed at which your new sneakers are delivered to your home? Were you impressed by Maersk’s contribution to the distribution of millions of vaccines globally? You can now become a part of one of Time’s Top 100 Most Influential Companies, shaping the future of Transport and Logistics.

In Maersk, we develop partnerships by understanding our customer’s business, developing (personalised) supply chain solutions and collaborating towards a carbon neutral future for transports and logistics. Join our Customer Experience team and start your own exciting journey in this fast-paced industry!

The position starts with a 6-month fixed-term contract and is intended to become permanent thereafter, subject to mutual satisfaction and business requirements

We offer

We offer a job opportunity in an internationally growing business environment characterized by high pace.

You will be working in a team of 6-8 colleagues coming from diverse backgrounds. All working towards helping our customer’s goods moving smoothly.

• We have flexible working hours
• Diverse international career opportunities
• Regular local fun events to encourage a tight-knit workplace
• Open offices with coffee corners promoting conversation and teamwork
• A culture valuing and driving collaboration, personal development and open dialogues
• An attractive compensation package including an annual bonus based on the company’s performance
• Contribution to gym and home-office equipment
• Fresh fruits and coffee in the office

Key Responsibilities

Within shipping and logistics communication and information flow towards our customers is the key in ensuring transparency end-to-end.

• Monitor, pro-actively where possible, all outgoing and incoming cargo for your customers, advising them on our e-solutions and promoting extra services we offer, answering customer requests via email, telephone or internal teams chat
• Finding out-of-the-box solutions that improve the supply chain of your customers
• Taking the lead in your customer’s business by managing stakeholders throughout the entire shipment process, remaining current on changes in local & foreign rules, internal & external procedures and product developments and by maintain a solid understanding of the cargo you are transporting via road, rail or sea.
• Act as the primary contact for customers and build strong relationships with them, understand their business, service needs and drivers to continuously improve cooperation
• Work on your customer portfolio, while also sharing knowledge and best practices with the team
• Be open to change and drive customer experience improvement initiatives where possible

We are looking for

• Previous experience within the shipping and logistics industry
• Someone with a passion for customer service and succeeding as a team
• Someone who’s not afraid to offer extra services we provide
• An empathetic person who is an excellent communicator, relating well to all kinds of people
• Somebody with an interest in digitalization and shaping the digital future of customer experience
• Someone who is open to change and drive customer experience improvement initiatives
• Excellent Fluency in English & Dutch

In Maersk we are on a vision to become the Global Integrator of Container Logistics and strive to create value for our customers - connecting and simplifying our customers’ supply chain. If you want to join us on this vision, we are very much looking forward to your application.

As part of our pre-employment screening, a security clearance is required.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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