Lab Informatics Application Engineer – Customer Success

BE00 Agilent Technologies Belgium NV; Gent; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Outstanding company culture

Career development opportunities

Company pension scheme

Yearly company bonus

Private healthcare

Stock purchase plan

Medical & life insurance

Meal vouchers

Extra holidays (ADV)

Company activities

Job summary

Agilent Technologies Belgium NV in Ghent (Belgium) is seeking an Application Engineer as part of the Customer Success team. You will support customers across Lab informatics solutions, with a strong focus on learning new software, instruments, and consumables in a travel‑friendly role.

The position offers a hybrid work model (3 days in office, 2 days at home) after onboarding, with opportunities to engage in diverse labs and suggest product improvements based on customer feedback.

Qualifications

• University degree in Life Sciences, Bioinformatics, Biotechnology, Chemistry, Computer Science, or related field.
• Hands‑on laboratory experience in analytical chemistry or biopharma contexts.
• Experience with LIMS/ELN/LES/SDMS/CDS or laboratory workflow systems.
• Knowledge of Java or Python and proven coding skills.
• Excellent communications with customers and stakeholders, fluent English.

Responsibilities

• Analyze customers' needs and translate them into OpenLab Sync workflows.
• Configure the OpenLab Sync platform to match lab requirements.
• Build plugins for connecting instruments or displaying forms/portals.
• Act as customer voice to influence future product design.
• Script lab in‑silico tools into the integration framework.

Skills

Java

Python

Customer interaction

Analytical thinking

English fluency

Education

University Degree in Life Sciences or related

Relevant experience in application engineering

Tools

LIMS

ELN

LES

SDMS

CDS

Laboratory automation

Job description

Agilent Technologies Belgium NV in Ghent (Belgium) is seeking an Application Engineer as part of the Customer Success team. You will support customers across Lab informatics solutions, with a strong focus on learning new software, instruments, and consumables in a travel‑friendly role.

The position offers a hybrid work model (3 days in office, 2 days at home) after onboarding, with opportunities to engage in diverse labs and suggest product improvements based on customer feedback.