Application Engineer – Lab Informatics Software

AU00 Agilent Technologies Australia Pty Ltd; Gent; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Outstanding company culture

Career development opportunities

Company pension scheme

Yearly company bonus

Private healthcare

Stock purchase plan

Medical & life insurance

Meal vouchers

Extra holidays (ADV)

Company activities

Descripción de la vacante

Agilent Technologies Ghent (Belgium) seeks an Application Engineer in the Customer Success team to support our Lab informatics solutions. You will travel to labs and continuously learn about new software, instruments, and consumables while applying strong communication and problem-solving skills.

The role is based in Ghent with a hybrid model after onboarding (3 days in office, 2 days at home). You will work with LIMS/ELN/LES and contribute to product improvements through direct customer

Formación

• Proven coding skills in Java or Python.
• Experience working directly with customers.
• Full proficiency in English.

Responsabilidades

• Analyze customers' needs and translate them into OpenLab Sync workflows.
• Configure the OpenLab Sync platform to match the lab's requirements.
• Build plugins for connecting instruments or displaying custom forms or portals.
• Act as the customer voice to influence future product design to meet customer needs.
• Script a lab's in‑silico tools into our integration framework.

Conocimientos

Java

Python

Customer-facing

English proficiency

Educación

University Degree

Herramientas

LIMS

ELN

LES

SDMS

Descripción del empleo

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

OpenLab Sync (formerly SLIMS) is a platform that allows supervision of all stages a sample follows to the result. OpenLab Sync captures information about the sample, requests for measurements, and follows its entire workflow through the lab, supervising manual operating procedures, automated instrument steps, and calculations until the final report.

If you decide to join our team, you will be working closely with our clients. The tasks to be performed are multifaceted, and a creative mind is needed to be able to identify and implement customer solutions and improve the quality of life in the lab environment.

Want to learn more about OpenLab Sync? Visit OpenLab Sync for more information and even some videos.

This role is ideal for candidates who combine hands‑on laboratory experience with technical software implementation skills. Successful candidates typically have experience working in laboratory informatics, scientific software, LIMS, ELN, LES, or laboratory automation environments.

Application Engineer: Customer Success – Ghent (Belgium)

As an Application Engineer part of the Customer Success team in Ghent (Belgium), you will support our valued customers across our Lab informatics product solutions. This role offers you the opportunity to travel and explore a variety of labs, so it is vital to have an appetite for continuously learning about new software technology, instruments, applications, and consumables. In addition, applying communication skills, creativity, and a can‑do approach is vital.

Main Responsibilities

• Analyze customers' needs and translate them into OpenLab Sync workflows.
• Configure the OpenLab Sync platform to match the lab's requirements.
• Build plugins for connecting instruments or displaying custom forms or portals.
• Act as the customer voice to influence future product design to meet customer needs.
• Script a lab's in‑silico tools into our integration framework.

This is an excellent opportunity for someone who has a keen interest in Lab Informatics and is seeking a new challenge. A curious individual who is driven to learn and has the desire to understand and solve customer problems to deliver customer success will succeed in this position.

This position will be based in our offices in Ghent (Belgium), with the flexibility to work on a hybrid model (3 days in office, 2 days at home) after the onboarding period.

Qualifications

We are looking for motivated individuals with the following background:

• University Degree in Life Sciences, Bioinformatics, Biotechnology, Chemistry, Computer Science, Scientific Informatics, or a related discipline (or alternatively solid relevant experience in this application engineering field).
• Hands‑on laboratory experience in analytical chemistry, biobanks, pharma, biopharma, genomics, NGS, Academia, etc.
• Preferred experience with LIMS, ELN, LES, SDMS, CDS, laboratory automation, scientific software, or laboratory workflow management systems.
• You have knowledge of programming languages such as Java or Python with proven coding skills.
• Experience working directly with customers, stakeholders, laboratory users, or cross‑functional project teams is highly desirable.
• Full proficiency in English.
• Proficiency in Dutch and/or French would be a plus.

On a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication/interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously.

What We Offer

• Outstanding company culture
• Career development opportunities
• Company pension scheme
• Yearly company bonus
• Private healthcare
• Stock purchase plan
• Medical & life insurance
• Meal vouchers
• Extra holidays (ADV)
• Company activities

A permanent position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities.

The diversity of cultural and individual perspectives held by our employees and their commitment to inclusion.

You will become part of a company that works according to these values: We move diagnostics forward, care about the needs of our customers, and strive to ensure people are treated consistently, fairly, and with respect. We deliver effective diagnostic solutions valued by our customers. We will make sure you get all the training and development opportunities you need to become the best in your field!

Additional Details

This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location.

Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel & Shift

Travel Required: 25% of the time. Shift: Day. Duration: No end date.

Job Function

Services & Support Graduate and Student.

Career Site

Visit our career site and learn more about Agilent. Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting‑edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life‑changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us.