Junior Global Application Support Engineer

Axians Portugal; Brussel Hoofdstad; On-site; EUR 36,000 - 60,000; Full time

Benefits offered by this job

Multicultural environment

Diverse projects

Skill development

Long-term opportunities

European initiatives impact

Job summary

Axians is seeking an Application Support Agent to join an international team, focusing on high-quality application support, ensuring service continuity, and resolving user issues for business-critical digital services. You will work with users, technical teams and stakeholders to provide effective solutions and a great support experience.

Daily activities include incident handling via ServiceNow, root-ccause analysis, stakeholder meetings, and knowledge sharing.

Qualifications

• At least 1 year in a support role.
• Higher education or equivalent relevant professional experience.
• English proficiency at C1 level (written and spoken).
• Strong analytical skills and ability to understand processes quickly.
• Solution-oriented, proactive and able to respond to problems.
• Strong communication skills with a focus on customer satisfaction.
• Ability to work in an international and multicultural environment.
• Team player with excellent interpersonal skills.
• Ability to work well under pressure and share knowledge across levels.

Responsibilities

• Handle incidents and user queries through the ticketing system (ServiceNow), providing both technical and business support.
• Identify problems, carry out analysis, and escalate issues to the development team to resolve the root cause.
• Keep end users informed of request status and progress.
• Participate in and prepare meetings with the development team, clients, and other stakeholders.
• Contribute to knowledge sharing within the team.
• Deliver online theoretical training to internal staff from the EU Institution.
• Participate in hands-on, on-site training sessions.

Job description

Axians is seeking an Application Support Agent to join an international team, focusing on high-quality application support, ensuring service continuity, and resolving user issues for business-critical digital services. You will work with users, technical teams and stakeholders to provide effective solutions and a great support experience.

Daily activities include incident handling via ServiceNow, root-ccause analysis, stakeholder meetings, and knowledge sharing.