Junior Application Support Specialist - Global Impact

Netcompany; Brussel Hoofdstad; Hybride; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive compensation & benefits

Mobility budget or commuting allowance

Udemy for Business access

Well-being activities (on premises)

Personalized development plan

Résumé du poste

Netcompany Belgium is seeking a Junior Application Support Agent to log, troubleshoot, and manage user requests across a multinational environment. You will work with internal stakeholders, assist in evaluating needs, and deliver user training on tools and procedures.

Ideal candidates have 2+ years in application support, strong analytical skills, and experience with ticketing systems. An ITIL Foundation Certification is a plus, and experience with European institutions is valued.

Qualifications

• Higher education or equivalent overall experience.
• At least 2 years of successful experience in applicationsupport.
• Strong analytical skills and the ability to quickly understand processes.
• Hands on experience working with a ticketing system.
• Excellent communication skills in English with a focus on ensuring customer satisfaction.
• Ability to work effectively in an international and multicultural environment.
• ITIL Foundation Certification is an advantage.
• Experience with European Institutions is a significant plus.

Responsabilités

• Receive, log, and manage user requests, incidents, and inquiries via email, phone, or in person.
• Provide technical support by troubleshooting issues, performing root-cause analysis, and identifying appropriate solutions or actions.
• Ensure end-users are regularly informed about the status and progress of their requests.
• Participate in meetings with internal stakeholders to understand and define their needs for the evaluation process.
• Deliver training sessions and provide guidance to staff on relevant tools, systems, and procedures.
• Collaborate closely with the development team to align user needs with system improvements.
• Contribute to the creation and enhancement of documentation, manuals, and knowledge-sharing materials.

Connaissances

Customer service

Analytical skills

English communication

Multicultural teamwork

Formation

Higher education

Outils

Ticketing system

Description du poste

Netcompany Belgium is seeking a Junior Application Support Agent to log, troubleshoot, and manage user requests across a multinational environment. You will work with internal stakeholders, assist in evaluating needs, and deliver user training on tools and procedures.

Ideal candidates have 2+ years in application support, strong analytical skills, and experience with ticketing systems. An ITIL Foundation Certification is a plus, and experience with European institutions is valued.