Application Support Agent - Junior

Netcompany; Brussel Hoofdstad; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation & benefits

Mobility budget or commuting allowance

Udemy for Business access

Well-being activities (on premises)

Personalized development plan

Job summary

Netcompany Belgium is seeking a Junior Application Support Agent to log, troubleshoot, and manage user requests across a multinational environment. You will work with internal stakeholders, assist in evaluating needs, and deliver user training on tools and procedures.

Ideal candidates have 2+ years in application support, strong analytical skills, and experience with ticketing systems. An ITIL Foundation Certification is a plus, and experience with European institutions is valued.

Qualifications

• Higher education or equivalent overall experience.
• At least 2 years of successful experience in applicationsupport.
• Strong analytical skills and the ability to quickly understand processes.
• Hands on experience working with a ticketing system.
• Excellent communication skills in English with a focus on ensuring customer satisfaction.
• Ability to work effectively in an international and multicultural environment.
• ITIL Foundation Certification is an advantage.
• Experience with European Institutions is a significant plus.

Responsibilities

• Receive, log, and manage user requests, incidents, and inquiries via email, phone, or in person.
• Provide technical support by troubleshooting issues, performing root-cause analysis, and identifying appropriate solutions or actions.
• Ensure end-users are regularly informed about the status and progress of their requests.
• Participate in meetings with internal stakeholders to understand and define their needs for the evaluation process.
• Deliver training sessions and provide guidance to staff on relevant tools, systems, and procedures.
• Collaborate closely with the development team to align user needs with system improvements.
• Contribute to the creation and enhancement of documentation, manuals, and knowledge-sharing materials.

Skills

Customer service

Analytical skills

English communication

Multicultural teamwork

Education

Higher education

Tools

Ticketing system

Job description

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

Are you ready for a sneak-peek in the day of anApplication Support Agent Juniorin Netcompany?

As an Application Support Agent Junior you will:

• Receive, log, and manage user requests, incidents, and inquiries via email, phone, or in person.
• Provide technical support by troubleshooting issues, performing root-cause analysis, and identifying appropriate solutions or actions.
• Ensure end-users are regularly informed about the status and progress of their requests.
• Participate in meetings with internal stakeholders to understand and define their needs for the evaluation process.
• Deliver training sessions and provide guidance to staff on relevant tools, systems, and procedures.
• Collaborate closely with the development team to align user needs with system improvements.
• Contribute to the creation and enhancement of documentation, manuals, and knowledge-sharing materials.

Qualifications

What would make you a fit for the role:

• Higher education or equivalent overall experience.
• At least 2 years of successful experience in applicationsupport.
• Strong analytical skills and the ability to quickly understand processes.
• Hands on experience working with a ticketing system.
• Excellent communication skills in English with a focus on ensuring customer satisfaction.
• Ability to work effectively in an international and multicultural environment.
• ITIL Foundation Certification is an advantage.
• Experience with European Institutions is a significant plus.

Additional Information

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment.
• Competitive compensation & benefits package
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining NetcompanyBelgium, you will be an integral part of a distinguished team of600+tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.