Junior Application Support – Global EU Projects & Training

AXIANS EI; Brussel Hoofdstad; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Multicultural Environment

Diverse Projects

Skill Development

Long-term Opportunities

Contributing to European Initiatives

Job summary

Axians seeks an Junior Application Support Agent to join its international team. The role focuses on delivering high-quality application support, ensuring service continuity, resolving user issues, and contributing to the reliability of critical digital services.

You will collaborate with users, technical teams, and stakeholders to provide effective solutions and an excellent support experience. The position involves handling incidents via ServiceNow, performing root-cause analysis, and

Qualifications

• Higher education or equivalent relevant professional experience.
• At least 1 year of successful experience in a support role.
• English proficiency at minimum C1 level, both written and spoken, is mandatory.
• Good analytical skills and the ability to understand processes quickly.
• Solution-oriented, proactive, and reactive in addressing problems.
• Strong communication skills with a focus on customer satisfaction.
• Ability to work in an international and multicultural environment.
• Strong team player with excellent interpersonal skills.
• Ability to work well under pressure and to share knowledge with audiences at different levels.

Responsibilities

• Handle incidents and user queries through the ticketing system (ServiceNow), providing both technical and business support;
• Identify problems, carry out analysis, and elevate issues to the development team in order to resolve the root cause;
• Keep end users informed of request status and progress;
• Participate in and prep meetings with the development team, clients, and other stakeholders;
• Contribute to knowledge sharing within the team;
• Deliver online theoretical training to internal staff from the EU Institution;
• Participate in hands-on, on-site training sessions.

Skills

Higher education

1 year experience

English C1

Analytical skills

Communication skills

Team player

Education

Higher education or equivalent professional experience

Job description

Axians seeks an Junior Application Support Agent to join its international team. The role focuses on delivering high-quality application support, ensuring service continuity, resolving user issues, and contributing to the reliability of critical digital services.

You will collaborate with users, technical teams, and stakeholders to provide effective solutions and an excellent support experience. The position involves handling incidents via ServiceNow, performing root-cause analysis, and