Junior Application Support Agent

Netcompany; Brussel Hoofdstad; On-site; EUR 34,000 - 48,000; Full time

Benefits offered by this job

Modern environment

Competitive compensation

Meal allowance

Mobility budget

Well-being activities

Udemy for Business

Career development plan

Job summary

Netcompany Belgium is seeking an Application Support Agent Junior to be the first point of contact for customers, diagnosing issues and guiding users through resolutions. You will work with cross-functional teams to ensure smooth operation of our applications and contribute to knowledge resources.

Ideal candidates have a degree in computer science or related science fields, strong English communication skills, and a willingness to learn.

Qualifications

• Bachelor’s degree in computer science or a scientific background.
• Strong analytical and problem-solving skills for technical issues.
• Fluent English, both written and verbal, with clear explanations.

Responsibilities

• Serve as the first point of contact for customers via email.
• Troubleshoot and resolve issues related to applications and software bugs.
• Document inquiries and resolutions in the ticketing system.
• Collaborate with business teams and developers to resolve complex issues.
• Provide user guidance and training on best practices and tips.
• Contribute to knowledge base articles and FAQs.
• Assist with testing and validation of software updates prior to release.

Skills

Analytical skills

Problem solving

English proficiency

Customer focus

Independent worker

MS Office

Ticketing systems

Willingness to learn

Education

Bachelor’s degree in computer science

Science background (agronomy, biology)

Tools

Microsoft Office (Word, Excel, Outlook)

Help desk / ticketing system

Job description

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

Are you ready for a sneak-peek in the day of anApplication Support Agent Juniorin Netcompany?

As an Application Support Agent Junior you will:

• Serve as the first point of contact for customers seeking technical assistance via email.
• Troubleshoot and resolve technical issues related to our applications, including software bugs, system errors, and user problems.
• Document customer inquiries, issues, and resolutions in our ticketing system, ensuring accurate and thorough records.
• Collaborate with cross-functional teams, including business team and software developers, to elevate and resolve complex issues.
• Provide guidance and training to end-users on how to use our applications effectively, including best practices and troubleshooting tips.
• Contribute to the development and maintenance of knowledge base articles, FAQs, and other self-service resources for customers.
• Assist with testing and validation of software updates, patches, and new features prior to release.

Qualifications

What would make you a fit for the role:

• Bachelor’s degree in computer science or scientific background (agronomy, biology).
• Previous experience in a customer support role is preferred but not required.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication skills in English, both verbal and written, with the ability to explain technical concepts clearly and concisely to non-technical users.
• Customer-focused mindset and a commitment to delivering high-quality service and support.
• Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook) and experience with help desk or ticketing systems is a plus.
• Willingness to learn new technologies and adapt to changing priorities and business needs.

Additional Information

Being a part of the Netcompany team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Meal and commuting allowance
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining NetcompanyBelgium, you will be an integral part of a distinguished team of600+tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

#LI-CF

All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.