Junior Application Support Agent — Modern Tech & Growth

Netcompany; Brussel Hoofdstad; Presencial; EUR 34.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Modern environment

Competitive compensation

Meal allowance

Mobility budget

Well-being activities

Udemy for Business

Career development plan

Descripción de la vacante

Netcompany Belgium is seeking an Application Support Agent Junior to be the first point of contact for customers, diagnosing issues and guiding users through resolutions. You will work with cross-functional teams to ensure smooth operation of our applications and contribute to knowledge resources.

Ideal candidates have a degree in computer science or related science fields, strong English communication skills, and a willingness to learn.

Formación

• Bachelor’s degree in computer science or a scientific background.
• Strong analytical and problem-solving skills for technical issues.
• Fluent English, both written and verbal, with clear explanations.

Responsabilidades

• Serve as the first point of contact for customers via email.
• Troubleshoot and resolve issues related to applications and software bugs.
• Document inquiries and resolutions in the ticketing system.
• Collaborate with business teams and developers to resolve complex issues.
• Provide user guidance and training on best practices and tips.
• Contribute to knowledge base articles and FAQs.
• Assist with testing and validation of software updates prior to release.

Conocimientos

Analytical skills

Problem solving

English proficiency

Customer focus

Independent worker

MS Office

Ticketing systems

Willingness to learn

Educación

Bachelor’s degree in computer science

Science background (agronomy, biology)

Herramientas

Microsoft Office (Word, Excel, Outlook)

Help desk / ticketing system

Descripción del empleo

Netcompany Belgium is seeking an Application Support Agent Junior to be the first point of contact for customers, diagnosing issues and guiding users through resolutions. You will work with cross-functional teams to ensure smooth operation of our applications and contribute to knowledge resources.

Ideal candidates have a degree in computer science or related science fields, strong English communication skills, and a willingness to learn.