Junior Application Support Agent

Axians Portugal; Brussel Hoofdstad; On-site; EUR 36,000 - 60,000; Full time

Benefits offered by this job

Multicultural environment

Diverse projects

Skill development

Long-term opportunities

European initiatives impact

Job summary

Axians is seeking an Application Support Agent to join an international team, focusing on high-quality application support, ensuring service continuity, and resolving user issues for business-critical digital services. You will work with users, technical teams and stakeholders to provide effective solutions and a great support experience.

Daily activities include incident handling via ServiceNow, root-ccause analysis, stakeholder meetings, and knowledge sharing.

Qualifications

• At least 1 year in a support role.
• Higher education or equivalent relevant professional experience.
• English proficiency at C1 level (written and spoken).
• Strong analytical skills and ability to understand processes quickly.
• Solution-oriented, proactive and able to respond to problems.
• Strong communication skills with a focus on customer satisfaction.
• Ability to work in an international and multicultural environment.
• Team player with excellent interpersonal skills.
• Ability to work well under pressure and share knowledge across levels.

Responsibilities

• Handle incidents and user queries through the ticketing system (ServiceNow), providing both technical and business support.
• Identify problems, carry out analysis, and escalate issues to the development team to resolve the root cause.
• Keep end users informed of request status and progress.
• Participate in and prepare meetings with the development team, clients, and other stakeholders.
• Contribute to knowledge sharing within the team.
• Deliver online theoretical training to internal staff from the EU Institution.
• Participate in hands-on, on-site training sessions.

Job description

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

What We Are Looking For

We are looking for an Application Support Agent to join our international team. The role focuses on delivering high-quality application support, ensuring service continuity, resolving user issues, and contributing to the reliability and performance of business-critical digital services. You will work closely with users, technical teams and stakeholders to provide effective solutions and an excellent support experience.

What You Will Do on a Daily Basis

• Handle incidents and user queries through the ticketing system (ServiceNow), providing both technical and business support;
• Identify problems, carry out analysis, and escalates issues to the development team in order to resolve the root cause;
• Keep end users informed of request status and progress;
• Participate in and prepare meetings with the development team, clients, and other stakeholders;
• Contribute to knowledge sharing within the team;
• Deliver online theoretical training to internal staff from the EU Institution;
• Participate in hands-on, on-site training sessions.

Your Key Skills

• At least 1 year of successful experience in a support role;
• Higher education or equivalent relevant professional experience;
• English proficiency at minimum C1 level, both written and spoken, is mandatory;
• Good analytical skills and the ability to understand processes quickly;
• Solution-oriented, proactive, and reactive in addressing problems;
• Strong communication skills with a focus on customer satisfaction;
• Ability to work in an international and multicultural environment;
• Strong team player with excellent interpersonal skills;
• Ability to work well under pressure and to share knowledge with audiences at different levels.

Your Main Qualifications

• Experience working in a European institution is considered an asset;
• ITIL Foundation certification is considered an asset;
• Knowledge of any other language is considered an asset;

What We Offer

• Multicultural Environment: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.
• Diverse Projects: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
• Skill Development: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.
• Long-term Opportunities: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.
• Contributing to European Initiatives: Make a meaningful impact on regional and global challenges.

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis.