Junior Dispatcher & Customer Service Coordinator

Michael Page; Zaventem; On-site; EUR 30,000 - 42,000; Full time

Job summary

Michael Page is seeking an Administrative & Customer Service Coordinator to ensure smooth communication between customers, technicians and internal departments. You will plan and schedule interventions, support customers, and handle administrative follow-up to guarantee an excellent customer experience.

Collaborating closely with colleagues from Customer Service, Operations and Sales, you will maintain accurate data, manage customer files, and monitor ongoing interventions to provide timely

Responsibilities

• Planning and scheduling interventions for field technicians
• Acting as the main point of contact for customers by phone and email
• Providing administrative support and ensuring accurate data management
• Following up on service requests, maintenance visits and customer inquiries
• Coordinating with technicians to ensure efficient route planning
• Updating customer files and maintaining accurate records
• Monitoring ongoing interventions and communicating updates to customers

Job description

As an Administrative & Customer Service Coordinator, you will play a key role in ensuring smooth communication between customers, technicians and internal departments.

You will be responsible for coordinating service interventions, supporting customers and handling administrative follow-up to guarantee an excellent customer experience.

Client Details

Our client is an international market leader active in sustainable water and hygiene solutions. With a strong focus on innovation, service quality and customer satisfaction, the company supports businesses and private customers in improving everyday comfort, safety and efficiency.

Description

As an Administrative & Customer Service Coordinator, you will play a key role in ensuring smooth communication between customers, technicians and internal departments.

You will be responsible for coordinating service interventions, supporting customers and handling administrative follow-up to guarantee an excellent customer experience.

Your responsibilities

• Planning and scheduling interventions for field technicians
• Acting as the main point of contact for customers by phone and email
• Providing administrative support and ensuring accurate data management
• Following up on service requests, maintenance visits and customer inquiries
• Coordinating with technicians to ensure efficient route planning
• Updating customer files and maintaining accurate records
• Monitoring ongoing interventions and communicating updates to customers

Collaborating closely with colleagues from Customer Service, Operations and Sales