Customer Service & Dispatcher

Michael Page; Zaventem; On-site; EUR 30,000 - 42,000; Full time

Job summary

Michael Page is seeking a Customer Service Officer for an international, sustainability-focused leader near Zaventem. You will be the first point of contact for customers, delivering professional support and ensuring an excellent experience.

You will combine customer service, planning, and administrative follow-up to ensure smooth operations, accurate scheduling, and timely interventions. The role emphasizes proactive communication and seamless collaboration with internal teams.

Responsibilities

• Handle incoming customer calls and provide professional support
• Schedule appointments and coordinate interventions efficiently
• Manage last-minute changes and find practical solutions
• Follow up customer files and maintain accurate records
• Coordinate closely with internal teams to ensure seamless service delivery
• Contribute to a positive customer experience through proactive communication

Job description

As a Customer Service Officer, you will be the first point of contact for customers and play a key role in ensuring an excellent customer experience.

You will combine customer service, planning, and administrative follow-up to ensure smooth operations and efficient scheduling.

Client Details

Our client is an international market leader active in a highly innovative and environmentally conscious sector. The company develops solutions that contribute to a more sustainable future and is known for its strong customer focus, high-quality services, and collaborative culture.

Description

As a Customer Service Officer, you will be the first point of contact for customers and play a key role in ensuring an excellent customer experience.

You will combine customer service, planning, and administrative follow-up to ensure smooth operations and efficient scheduling.

• Handle incoming customer calls and provide professional support
• Schedule appointments and coordinate interventions efficiently
• Manage last-minute changes and find practical solutions
• Follow up customer files and maintain accurate records
• Coordinate closely with internal teams to ensure seamless service delivery
• Contribute to a positive customer experience through proactive communication