Junior Customer Success Manager BE

LegalFly BV; Gent; Hybride; EUR 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Company car

Health and dental insurance

Pension plan

Hybrid work policy

Macbook & widescreen monitor

Free lunch on office days

Résumé du poste

LEGALFLY BV in Ghent is seeking a customer-focused starter eager to grow into a Customer Success career within a hyper-growth AI legal platform. You will own the full customer lifecycle for smaller accounts, onboarding, training and renewal, identify expansion opportunities, and build scalable back-office workflows to reduce manual work.

You’ll manage the Zendesk support queue, drive feature adoption, capture feedback for Product, and learn the commercial side by supporting renewals to grow into

Qualifications

• Proven? track record in Customer Success or eagerness to grow into CS.
• AI native and excited to work with cutting-edge product.
• Organised, proactive and able to juggle multiple customers and tickets.

Responsabilités

• Own customer growth and retention: manage onboarding, training, renewal, and expansion opportunities.
• Build the back office that scales customer success: create workflows and playbooks to reduce manual work.
• Own the support pipeline: manage Zendesk tickets and escalate when needed.
• Drive adoption: help customers get most from the platform and guide new features.
• Be the voice of the customer: share feedback with Product, Solutions and Marketing.
• Learn the commercial side: support renewals and growth to become a full CS Manager.

Connaissances

Customer Success

Onboarding

Account management

Relationship building

Data-driven

Outils

Zendesk

CRM

Playbooks

Description du poste

Are you an ambitious, customer-focused starter eager to grow into a Customer Success career and join the AI revolution? We would love to hear from you.

Join LEGALFLY!

LEGALFLY is a pioneering legal AI platform offering an end-to-end solution that is transforming the legal industry:

Exceptional product-market fit: Our advanced and intuitive legal AI solutions have rapidly gained traction in the market. LEGALFLY is trusted by leading European Enterprises and law firms, and we have strategic partnerships with industry leaders like Microsoft.

Hyper-growth: Following our successful Series A funding round of 15 million EUR, LEGALFLY is experiencing rapid growth. Backed by top investors, including Tier 1 VC funds.

World-class team: LEGALFLY was founded by four tech veterans, bringing extensive knowledge and expertise to drive innovation.

Unmatched security: We are setting the global standard for responsible legal AI with unrivalled security measures. LEGALFLY ensures that sensitive client data never leaves the company's premises through on-premise anonymisation.

Global expansion: Our recent funding will support our expansion across the globe. We are extending our platform to key jurisdictions, including the United States, United Kingdom, France, Netherlands, Belgium, UAE and DACH region, driving the digital transformation of legal services globally.

Join us at LEGALFLY and be a part of our mission to revolutionise the legal industry with cutting-edge AI technology.

Key Responsibilities

• Own customer growth and retention: Lead the full customer lifecycle of smaller accounts, from onboarding, training to renewal, with a focus on identifying and executing expansion opportunities that drive ARR growth.
• Build the back office that scales customer success: Create and maintain workflows, custom agents and playbooks that reduce manual work for the wider CS team and help our operation run smoothly.
• Own the support pipeline: Take ownership of our Zendesk ticket queue, resolving customer questions quickly and escalating where needed, so our customers always feel looked after.
• Drive adoption: Help customers get the most out of the platform by guiding them through new features and use cases and by spotting where they need a nudge.
• Be the voice of the customer: Capture recurring questions and feedback from tickets and accounts and share them with Product, Solutions and Marketing to help improve the platform.
• Learn the commercial side: Support renewals and spot early signs of expansion within your portfolio, building the skills to grow into a full Customer Success Manager role over time.

You might be a fit if you:

• Have a proven track record in Customer Success or eager to grow into a Customer Success role, with the drive to take on more responsibility over time.
• Are AI native and excited to work with a cutting-edge product.
• Are organised, proactive and able to juggle multiple customers and tickets without dropping the ball.
• Thrive in fast-paced, high-growth startups where you help shape the playbook, not just follow one.
• Are commercially minded, you understand business value, ROI, and how to influence buying decisions.
• Excel at building relationships and leading consultative discussions at executive level.
• Are process-oriented, data-driven, and able to balance strategic thinking with hands-on execution.
• Are fluent in Dutch and English.

Job offer

• A position with impact: Join a fast-growing tech scale-up with an innovative culture and tremendous market opportunity.
• A fully optimised & competitive remuneration package incl. company car.
• Top-class equipment to thrive: Including Macbook and Widescreen 34' monitor.
• Investment in your well-being: top-notch health, hospital & dental insurance and a pension plan
• Hybrid work policy
• Monthly team activities & yearly team retreat.
• Stunning, light-filled office in the heart of Ghent (Veldstraat).
• Free lunch on office days Tuesday, Thursday and one additional day of your choice.