Customer Success Manager BE

LEGALFLY; Gent; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Company car

Macbook & 34" monitor

Healthcare & dental insurance

Team activities & annual retreat

Job summary

LEGALFLY is a pioneering legal AI platform transforming the legal industry. We are seeking a seasoned Customer Success Manager to own the full customer lifecycle, from onboarding to renewal, and to drive expansion with enterprise clients.

Join a fast-growing team in Ghent with hybrid work and strong partnerships across Sales, Product, Solutions & Marketing to ensure adoption, measure success, and deliver ROI.

Qualifications

• Proven track record driving expansion revenue and renewals in SaaS.
• Experience managing enterprise customers in a B2B context.
• Thrives in fast-paced, high-growth startups and contributes to playbooks.
• Commercially minded with understanding of ROI and influencing buying decisions.
• Skilled at building relationships and leading executive-level discussions.
• Process-oriented, data-driven, balancing strategic thinking with execution.
• Fluent in Dutch or French and English.

Responsibilities

• Own customer growth and retention across onboarding to renewal.
• Identify expansion opportunities using usage data and business reviews.
• Lead commercial discussions: scope, price, and negotiate expansions.
• Drive QBRs and EBRs showing value realization and ROI.
• Guide customers through deployment and change management.
• Collaborate with Sales, Product, Solutions & Marketing.
• Track metrics like health scores, retention, expansion ARR, and NRR.

Skills

Expansion revenue

Renewals

Enterprise SaaS

Executive communication

Data-driven

Relationship building

Dutch fluency

English fluency

Job description

Job Description

Are you a seasoned & ambitious Customer Success Manager? Eager to join the AI revolution? We would love to hear from you.

Join LEGALFLY!

LEGALFLY is a pioneering legal AI platform offering an end-to-end solution that is transforming the legal industry:

Exceptional product-market fit: Our advanced and intuitive legal AI solutions have rapidly gained traction in the market. LEGALFLY is trusted by leading European Enterprises and law firms, and we have strategic partnerships with industry leaders like Microsoft.

Hyper-growth: Following our successful Series A funding round of 15 million EUR, LEGALFLY is experiencing rapid growth. Backed by top investors, including Tier 1 VC funds.

World-class team: LEGALFLY was founded by four tech veterans, bringing extensive knowledge and expertise to drive innovation.

Unmatched security: We are setting the global standard for responsible legal AI with unrivalled security measures. LEGALFLY ensures that sensitive client data never leaves the company's premises through on-premise anonymisation.

Global expansion: Our recent funding will support our expansion across the globe. We are extending our platform to key jurisdictions, including the United States, United Kingdom, France, Netherlands, Belgium, UAE and DACH region, driving the digital transformation of legal services globally.

Join us at LEGALFLY and be a part of our mission to revolutionise the legal industry with cutting-edge AI technology.

Key Responsibilities

• Own customer growth and retention: Lead the full customer lifecycle, from onboarding, training to renewal, with a focus on identifying and executing expansion opportunities that drive ARR growth.
• Be the customer growth partner: Use product adoption insights, usage stats, and business reviews to surface upsell and cross-sell opportunities.
• Own commercial conversations: Scope, price, and negotiate expansions, acting as the trusted advisor for enterprise clients.
• Drive strategic QBRs and EBRs: Lead business reviews that highlight value realization, ROI, and opportunities to deepen engagement.
• Champion adoption: Proactively guide customers through deployment and change management to ensure strong adoption of new features and use cases.
• Collaborate cross-functionally: Work closely with Sales, Product, Solutions & Marketing to build scalable expansion playbooks and ensure customer feedback informs product development.
• Measure success: Track and report key metrics, including health scores, retention, expansion ARR, and NRR and use them to continuously improve our customer success motion.

You Might Be a Fit If You

• Have a proven track record of driving expansion revenue and renewals in a SaaS environment.
• Have deep experience managing enterprise customers in a B2B context.
• Thrives in fast-paced, high-growth startups where you help shape the playbook, not just follow one.
• Are commercially minded, you understand business value, ROI, and how to influence buying decisions.
• Excel at building relationships and leading consultative discussions at executive level.
• Are process-oriented, data-driven, and able to balance strategic thinking with hands-on execution.
• Are fluent in Dutch or French and English.

Job offer

A position with impact : Join a fast-growing tech scale-up with an innovative culture and tremendous market opportunity.

A fully optimised & competitive remuneration package incl. company car .

Top-class equipment to thrive : Including Macbook and Widescreen 34' monitor.

Investment in your well-being : top-notch health, hospital & dental insurance and a pension plan.

Hybrid work policy

Monthly team activities & yearly team retreat.

Stunning, light-filled office in the heart of Ghent (Veldstraat).

Free lunch on office days Tuesday, Thursday and one additional day of your choice.