Customer Success Manager

Jobloom; Ottignies-Louvain-la-Neuve; Hybride; EUR 48 000 - 64 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Alan health insurance

13th month salary

Résumé du poste

Semactic is a European SaaS leader in Search Activation seeking a Customer Success Manager. You will be the main contact for clients, guiding onboarding, adoption and expansion across GEO/SEO offerings.

You will build lasting relationships, identify growth opportunities, and collaborate with Product and Sales teams to improve the platform. The role requires 2+ years in CS, knowledge of SEO/GEO, strong communication, and fluency in English with French/Dutch a plus.

Qualifications

• 2 years of experience in Customer Success, ideally in B2B SaaS.
• Good knowledge of search marketing (SEO or GEO).
• Ability to manage multiple client projects with diverse stakeholders.
• Results-oriented approach and ability to structure measurable action plans.
• Excellent written and oral communication and client relationship management.
• Proficiency in French or Dutch, and very good English.
• Team spirit, autonomy and initiative.
• University degree in business management, marketing/communication, or equivalent.

Responsabilités

• Onboarding, adoption, retention and expansion across the client lifecycle.
• Ensure exceptional customer experience by assisting clients with SEO and GEO solutions.
• Develop and maintain strong client relationships to maximize satisfaction and loyalty.
• Identify growth opportunities and collaborate with the sales team on expansion.
• Work with Product and Expert teams to relay needs and improve the platform.
• Contribute to documentation, best practices, and CS processes optimization.

Connaissances

Customer Success

SEO/GEO knowledge

Communication skills

Stakeholder management

Team spirit & autonomy

English proficiency

Formation

University degree in business/marketing/communication

Description du poste

Join Semactic as a Customer Success Manager!

Semactic is a leading European SaaS platform in Search Activation. Our mission: to enable marketing teams to transform SEO and GEO (Generative Engine Optimization) data into concrete and measurable results.

We combine a powerful and intuitive platform with expert support to improve brand visibility, both on Google and in AI-generated responses.

In a context of strong growth, we are looking for a Customer Success Manager to structure and lead our client approach, for both our GEO offering and our historical SEO platform.

Scope

client management, GEO/SEO strategy, innovation/AI

Location

Based in Belgium, with telework flexibility.

• Scope : SEO/GEO, account management, customer success, strategy, innovation
• Hybrid: flexible remote work arrangements
• Experience: ideally 2-4 years of experience in a similar role
• Languages: French and/or Dutch, very good level of English required.

Your Role

As a Customer Success Manager, you will be the primary point of contact for our clients and play a key role in their success with our platform. You will work across the entire client lifecycle: onboarding, adoption, retention, and expansion.

Your Responsibilities

Your main tasks will include:

• Ensuring an exceptional customer experience by assisting clients in using our SEO and GEO solutions.
• Developing and maintaining strong relationships with your clients to maximize their satisfaction and loyalty.
• Identifying growth opportunities within the client portfolio and collaborating with the sales team on expansion.
• Working closely with the Product and Expert teams to relay needs and continuously improve our platform.
• Contributing to documentation, best practices, and the optimization of CSM processes.

Our Package

• A high-impact role in a fast-growing tech scale-up.
• Ongoing training – online and at professional events – to develop your skills
• An attractive package including meal vouchers, Alan health insurance, 13th month salary
• A pleasant work environment in Louvain-La-Neuve, with the possibility of teleworking 2 days a week.
• A passionate, talented and friendly team
• A very high degree of autonomy, a culture based on trust and results-oriented
• An annual bonus linked to the achievement of collective and individual objectives

You are the right person for us if you have:

• 2 years of experience in Customer Success, ideally in B2B SaaS.
• Good knowledge of search marketing (SEO or GEO) and a strong interest in digital innovation and artificial intelligence.
• Demonstrated ability to manage multiple client projects simultaneously, with various stakeholders (business, tech, C-level).
• Results-oriented approach and ability to structure measurable action plans.
• Excellent written and oral communication skills and client relationship management.
• Ability to understand and explain complex technical and marketing concepts.
• Proficiency in French or Dutch, and a very good level of English.
• Team spirit, autonomy, and a sense of initiative.
• University degree in business management, marketing/communication, or equivalent.

Our Recruitment Process

• Initial phone screening 30-minute discussion to confirm your expectations and ours.
• Interview with a founder and a business team member in our offices, including a short case study.
• Offer & onboarding – quick feedback, guaranteed transparency.