Junior IT Support -Business Services - Brussels

Michael Page International (Belgium); Brussel; Sur place; EUR 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Modern Brussels offices

On-site coach and mentor

Hands-on training

Collaborative team environment

Résumé du poste

Michael Page International (Belgium) is seeking a Junior IT Support Engineer to join a dynamic international IT team in the heart of Brussels. You will be the first point of contact for end users, ensuring a smooth IT experience across the organization.

Key tasks include hardware, software, and Microsoft 365 troubleshooting, incident handling via the ticketing system, equipment preparation, and supporting onboarding/offboarding. Fluent French and strong English are required; Dutch is a plus.

Qualifications

• Degree in IT or first experience/internship in IT support.
• Basic knowledge of Windows environments and Microsoft 365.
• Excellent communication and interpersonal skills.
• Fluent French and a good level of English; Dutch is a plus.

Responsabilités

• Providing first-line IT support to employees.
• Troubleshooting hardware, software, and Microsoft 365 issues.
• Managing incidents and service requests through the ticketing system.
• Preparing and configuring laptops, desktops, and mobile devices.
• Assisting with onboarding and offboarding activities.
• Escalating complex issues when necessary and following up to resolution.
• Delivering excellent customer service to users at all levels of the business.

Connaissances

Windows knowledge

Microsoft 365

Communication skills

French (fluent)

English (good)

Dutch (plus)

Customer service mindset

Team player

Formation

Degree in IT

Description du poste

• The opportunity to join a well-established international company.
• Modern offices located in Brussels city centre

About Our Client

Are you passionate about technology and eager to kick-start your career in IT support? We are looking for a Junior IT Support Engineer to join a dynamic international environment in the heart of Brussels.

Job Description

As part of the IT team, you will be the first point of contact for end users and help ensure a smooth and efficient IT experience across the organization.

• Providing first-line IT support to employees.
• Troubleshooting hardware, software, and Microsoft 365 issues.
• Managing incidents and service requests through the ticketing system.
• Preparing and configuring laptops, desktops, and mobile devices.
• Assisting with onboarding and offboarding activities.
• Escalating complex issues when necessary and following up to resolution.
• Delivering excellent customer service to users at all levels of the business.

The Successful Applicant

• A degree in IT or a first experience/internship in IT support.
• Basic knowledge of Windows environments and Microsoft 365.
• Excellent communication and interpersonal skills.
• Fluent French and a good level of English. Dutch is a plus.
• A positive attitude, willingness to learn, and strong customer-service mindset.
• Team player with a proactive approach to problem-solving.
• Great level of English (fluent speaker)

What's on Offer

• The opportunity to join a well-established international company.
• Modern offices located in Brussels city centre with easy access to public transport.
• A dedicated on-site coach and mentor who will support your learning and professional growth.
• Hands-on training and exposure to a wide range of technologies.
• A collaborative and supportive team environment.