Junior Customer Support Engineer NL-FR

EASI; Waals-Brabant; Sur place; EUR 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Company car

Eco-vouchers

Health insurance

Group insurance

GSM subscription

Seniority days

Cafeteria plan

Résumé du poste

EASI in Belgium is seeking a Support Customer Engineer to use analytical and technical skills to identify and understand customer needs, and to troubleshoot and resolve end-user problems. After a tailor-made training, you will handle incoming calls and emails, document issues with solutions, support both remote and on-site customers, and contribute to improving standard processes.

The company offers a competitive salary with fringe benefits and is recognized as the Best Workplace in Belgium

Qualifications

• Bachelor's or master's degree in IT required.
• Strong problem solving and listening skills.
• Excellent interpersonal and teamwork abilities.
• Fluent Dutch or French with knowledge of the other language.
• 0 to 5 years of experience in a similar function.
• Nice-to-have: Flexible mindset and willingness to work outside normal hours.

Responsabilités

• Answering incoming calls and mails from end users
• Handle tickets that help the customer: recover passwords, fix printer problems, solve application problems
• Documenting problems & the solution proposed to the customer
• Helping both remote and on premise customers with their problems
• Troubleshooting to resolve bugs, network issues, hardware failures ... troubleshooting
• Improve standard processes & procedures

Connaissances

Analytical skills

Technical skills

Problem solving

Interpersonal skills

Communication skills

Teamwork

Formation

Bachelor's or Master's degree in IT

Description du poste

As a Support Customer Engineer, your mission is to use your analytical and technical skills to identify and understand the specific needs of the customer. You will be responsible for troubleshooting and resolving end-user problems.

Customer contact and technical problem solving are an important part of your daily work.

And if you like this job, you might as well do it at the Best Workplace in Belgium since 2015!

After a thorough tailor-made training you will be able to do the following:

• Answering incoming calls and mails from end users
• Handle tickets that help the customer: recover passwords, fix printer problems, solve application problems ...
• Documenting problems & the solution proposed to the customer
• Helping both remote and on premise customers with their problems
• Troubleshooting to resolve bugs, network issues, hardware failures ... troubleshooting
• Improve standard processes & procedures

Must-have:

• Bachelor's or master's degree in IT
• Good problem solving, organizational and listening skills
• Very good interpersonal skills and the ability to work well in a team
• Be communicative and like customer contact
• Dutch or French speaking with very good knowledge of the other language
• 0 to 5 years of experience in a similar function

Nice-to-have:

• Flexible mindset & willing to work outside normal working hours

Competitive salary package with fringe benefits:

• Company car with charge card for unlimited use in Belgium
• Eco-vouchers
• Hospitalization insurance Alan: innovative, transparent and paperless health partner. Ability to add outpatient and dental insurance (specialists, doctors, dentists,...) at a lower cost than if taken separately
• Group insurance
• GSM subscription
• Seniority days
• Cafeteria plan in which there is the possibility to optimize the year-end bonus towards additional, personalized benefits

A fun and stimulating work environment:

• Transparent communication
• Technical coaching by our Senior Networking & Security Engineers
• Modern, welfare-oriented offices
• A young, dynamic and future-oriented management
• Events: business trips abroad, sports and team building events, gala evenings, etc.
• Fresh fruit, free breakfast once a month, gaming room (darts, PlayStation, board games, kicker table,...), afterwork every Friday, and ... strong coffee
• Opportunity to grow rapidly, both vertically and horizontally
• Possibility to become a shareholder after 3-4 years