Service Desk Agent

Netcompany Group; Town of Belgium (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation & benefits package

Mobility budget or commuting allowance

Well-being activities on premises

Unlimited access to Udemy for Business

Job summary

A leading digital services firm in Wisconsin is seeking a Service Desk Agent to support users across various platforms. The role requires a university degree in Computer Science and a minimum of two years' IT support experience. Candidates must have solid knowledge of network setups and be proficient in communication both in English and French. The position offers competitive compensation, modern work environment, and opportunities for continuous learning and career growth.

Qualifications

• Minimum 2 years of IT support experience with 1st Line duties.
• Proficiency in backup/restore procedures and patching.
• Understanding of printing/scanning systems and troubleshooting.

Responsibilities

• Perform Digital Workplace support activities.
• Manage user interactions via phone, ticketing portal, chat.
• Provide guidance on software and applications.

Skills

IT support experience

Communication skills in English and French

Knowledge of network setup

Education

University degree in Computer Science or relevant field

Tools

Antivirus management

Software deployment

Backup/Restore procedures

Job description

Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

Are you ready to discover the role of a Service Desk Agent in Netcompany?

As a Service Desk Agent, you will:

• Perform Digital Workplace support activities.
• Manage all types of user interactions (phone, ticketing portal, chat, messaging).
• Provide user guidance and support regarding the use services, software and applications.
• Follow-up of incidents and user requests.

Qualifications

What would make you a fit for the role:

• University degree in Computer Science or other relevant field.
• Minimum 2 years of IT support experience, including 1st Line duties.
• Solid knowledge of network setup, protocols, and antivirus management.
• Proficiency in backup/restore procedures, patching, and software deployment.
• Understanding of printing/scanning systems and troubleshooting.
• Excellent communication skills in English and French (minimum B2 level).
• At least one relevant certification (e.g., MCSA Windows 10, Microsoft 365 Certified, Google IT Support, MOS, or equivalent) would be a plus.

Additional Information

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment.
• Competitive compensation & benefits package
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining NetcompanyBelgium, you will be an integral part of a distinguished team of600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.