Junior Application Support Agent

Netcompany1; Brussel Hoofdstad; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Meal and commuting allowance

Hospitalization plan

Well-being activities (on premises)

Udemy for Business access

Personalized development plan

Mobility budget

Job summary

Netcompany Belgium is hiring a Junior Application Support Agent to be the first point of contact for customers seeking technical assistance by email. You will troubleshoot issues, document in our ticketing system, and collaborate with cross-functional teams to resolve complex problems.

You'll provide end-user guidance, help build knowledge base resources, and assist with testing software updates. A bachelor’s degree and English communication skills are required; willingness to learn and grow in

Qualifications

• Bachelor's degree in computer science or scientific background (agronomy, biology).
• Previous experience in a customer support role is preferred but not required.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication skills in English, both verbal and written, with the ability to explain technical concepts clearly and concisely to non-technical users.
• Customer-focused mindset and a commitment to delivering high-quality service and support.
• Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook) and experience with help desk or ticketing systems is a plus.
• Willingness to learn new technologies and adapt to changing priorities and business needs.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via email.
• Troubleshoot and resolve technical issues related to our applications, including software bugs, system errors, and user problems.
• Document customer inquiries, issues, and resolutions in our ticketing system, ensuring accurate and thorough records.
• Collaborate with cross-functional teams, including business team and software developers, to escalates and resolve complex issues.
• Provide guidance and training to end-users on how to use our applications effectively, including best practices and troubleshooting tips.
• Contribute to the development and maintenance of knowledge base articles, FAQs, and other self-service resources for customers.
• Assist with testing and validation of software updates, patches, and new features prior to release.

Skills

Customer-focused service

Analytical thinking

English communication

Independent worker

Troubleshooting

Education

Bachelor's degree in computer science or scientific background (agronomy, biology)

Tools

Microsoft Office

Help Desk / Ticketing Systems

Job description

Are you ready for a sneak-peek in the day of an Application Support Agent Junior in Netcompany?

As an Application Support Agent Junior you will:

• Serve as the first point of contact for customers seeking technical assistance via email.
• Troubleshoot and resolve technical issues related to our applications, including software bugs, system errors, and user problems.
• Document customer inquiries, issues, and resolutions in our ticketing system, ensuring accurate and thorough records.
• Collaborate with cross-functional teams, including business team and software developers, to escalates and resolve complex issues.
• Provide guidance and training to end-users on how to use our applications effectively, including best practices and troubleshooting tips.
• Contribute to the development and maintenance of knowledge base articles, FAQs, and other self-service resources for customers.
• Assist with testing and validation of software updates, patches, and new features prior to release.

What would make you a fit for the role:

• Bachelor's degree in computer science or scientific background (agronomy, biology).
• Previous experience in a customer support role is preferred but not required.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication skills in English, both verbal and written, with the ability to explain technical concepts clearly and concisely to non-technical users.
• Customer-focused mindset and a commitment to delivering high-quality service and support.
• Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook) and experience with help desk or ticketing systems is a plus.
• Willingness to learn new technologies and adapt to changing priorities and business needs.

Being a part of the Netcompany team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Meal and commuting allowance
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium , you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/