ITSM Solution Specialist (Ivanti) – Config, Integrations & Support

NISH Tech BV; Brussel; Hybride; EUR 55 000 - 85 000; Plein temps

Résumé du poste

NISH Tech BV, based in Belgium, seeks a Software Solution Specialist with expertise in IT Service Management tools, preferably Ivanti Service Manager, to join a leading European organization in the Energy & Utilities sector.

You will translate requirements into configurations and scripts, support integrations and testing, and advise key users while contributing to end-user training. The role emphasizes configuring, developing, maintaining and improving service management solutions.

Qualifications

• Minimum 3 years of experience with IT service management tools.
• Experience with Ivanti Service Manager is strongly preferred.
• Knowledge of ITIL-based service management.
• Experience in planning, developing, operating and maintaining applications or software systems.
• University degree in Business Informatics, Computer Science or equivalent.

Responsabilités

• Implement functional and technical requirements through configuration and scripting.
• Configure and customize IT service management tools.
• Maintain and operate service management applications.
• Participate in end-to-end development and configuration activities.
• Identify opportunities for software improvements and further development.
• Support application and system integrations.
• Support testing activities and end-user training.
• Collaborate with technical and business stakeholders.
• Ensure reliable operation and maintenance of software solutions.

Connaissances

ITIL-based service management

Experience with IT service management

Stakeholder collaboration

Formation

University degree in Business Informatics/Computer Science

Outils

Ivanti Service Manager

ServiceNow

Zendesk

MS SQL

SOAP/REST APIs

Description du poste

NISH Tech BV, based in Belgium, seeks a Software Solution Specialist with expertise in IT Service Management tools, preferably Ivanti Service Manager, to join a leading European organization in the Energy & Utilities sector.

You will translate requirements into configurations and scripts, support integrations and testing, and advise key users while contributing to end-user training. The role emphasizes configuring, developing, maintaining and improving service management solutions.