Ivanti Service Manager

Xintas; Brussel Hoofdstad; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Xintas in Belgium is seeking a Software Solution Specialist to join the Users Support group. You will implement and configure Ivanti Service Manager to meet business needs and integrate it with the broader IT landscape.

You will advise key users on IT service management, participate in end-to-end development, and support testing and training of end users. A university degree and at least three years' experience with service management tools are expected, with ITIL knowledge and JavaScript skills

Qualifications

• Degree required in a relevant field.
• At least 3 years of experience with service management tools.
• Knowledge of Ivanti Service Manager preferred.
• Experience with ITIL processes is desirable.

Responsabilités

• Implementation and configuration of customer requirements in the user support tools.
• Ensuring operation and software maintenance in collaboration with the team.
• Advise key users on IT service management issues and best practices when using the tool.
• Participate in end-to-end activities of new developments and configurations.
• Initiate and participate in further developments and improvements of the software.
• Support the integration of the software into the Group's application and system landscape.
• Assist in testing and training of end users.

Connaissances

Ivanti Service Manager

ITIL knowledge

JavaScript

Service management experience

Formation

University degree in business informatics or computer science

Outils

MS SQL

SOAP

REST API

Service Now

Zendesk

Description du poste

The Users Support product is part of the Digital Workplace product line. The team's primary mission is to deliver robust, user-friendly tools which empower other products and teams within the company to deliver great support services. Our team is providing second-level support for the Service Management tools and also customizes workflows to offer a service “clé en main” to several key users in the business.

The main tool in the product is Ivanti Service Manager, where the Group staff members can submit their requests, and support agents handle and resolve the tickets. As our scope is expanding, we're looking for a new Software Solution Specialist to join the team.

Tasks

• Implementation/development of functional and technical customer requirements through configuration or scripting in the user support tools,
• Ensuring operation and software maintenance together with the team,
• Advise key users on IT service management issues and best practices when using the tool,
• Participate in the end-to-end activities of new developments and configurations
• Initiating and participating in further developments and improvements of the software,
• Ongoing support with the integration of the software into the application and system landscape of the Group.
• Supporting the testing and training of end users

Ideal Profile

• University degree in business informatics, computer science or comparable
• At least 3 years of experience with and up-to-date knowledge of service management tools (preferably Ivanti Service Manager)
• Knowledge of ITIL-based service management
• Experience with Java Script
• Sound experience in planning, development, operation and further development of applications or software systems (standard or customized software)

Addiontal assets

• Knowledge of similar service management tools such as Service Now or Zendesk
• Experience with MS SQL, SOAP and REST API