Ivanti Service Manager Specialist - IT Service Excellence

TiTANS België; Brussel Hoofdstad; Hybride; EUR 60 000 - 85 000; Plein temps

Résumé du poste

TiTANS België is seeking a Software Solution Specialist for Service Management Tools, focusing on Ivanti Service Manager. You will implement, configure, and maintain the tool, advise users on ITSM best practices, and participate in end-to-end development activities.

A strong ITIL background and JavaScript experience are essential. The role requires on-site presence two days per week in Belgium and potential work with related service management tools.

Qualifications

• University degree in business informatics, computer science or comparable.
• At least 3 years of experience with service management tools (Ivanti Service Manager preferred).
• Knowledge of ITIL-based service management.
• Experience with JavaScript.

Responsabilités

• Implement and develop functional and technical customer requirements through configuration or scripting in the user support tools.
• Ensure operation and software maintenance together with the team.
• Advise key users on IT service management issues and best practices when using the tool.
• Participate in end-to-end activities of new developments and configurations.
• Initiate and participate in further developments and improvements of the software.
• Provide ongoing support with the integration of the software into the application and system landscape.

Connaissances

Service management

ITIL

JavaScript

Dutch/French/German

Formation

University degree in business informatics, computer science or comparable

Outils

Ivanti Service Manager

MS SQL

SOAP API

REST API

Description du poste

TiTANS België is seeking a Software Solution Specialist for Service Management Tools, focusing on Ivanti Service Manager. You will implement, configure, and maintain the tool, advise users on ITSM best practices, and participate in end-to-end development activities.

A strong ITIL background and JavaScript experience are essential. The role requires on-site presence two days per week in Belgium and potential work with related service management tools.