IT Support Specialist — Remote-Ready & Growth

AXS Guard; Belgique; Teletrabalho; EUR 38 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

CDI contract

Company car / mobility budget

Group insurance + pension

Resumo da oferta

Approach Cyber is seeking an IT Support Specialist to be the first point of contact for internal colleagues, helping navigate the IT landscape, troubleshoot issues, and onboard new hires. You will manage hardware lifecycle and keep the ticketing queue running smoothly.

The role requires 2+ years in IT Helpdesk/Support or a related degree, with strong communication skills and a drive to grow in IT. Fluency in French and English is expected, Dutch is a plus.

Qualificações

• Minimum 2 years of experience in an IT Helpdesk / Technical Support role or a Bachelor’s degree in Information Technology (or related field).
• Strong drive and motivation to grow within IT.

Responsabilidades

• User onboarding & system setup: Prepare, configure, and deploy workstations for new hires; introduce new hires to software, security protocols, and internal systems.
• Helpdesk & ticket management: Monitor, prioritize, and resolve incoming IT support requests with clear communication.
• Hardware & asset management: Maintain inventory for PC assets, peripherals, licenses; track check-ins, repairs, and decommissioning.
• General IT & workplace support: Troubleshoot day-to-day hardware, software, network, and OS issues (Windows/macOS/Linux).
• Peripherals maintenance: Oversee office hardware including printers, AV systems, switches, and desk setups.
• Documentation & knowledge sharing: Create/update user guides and internal IT documentation for self-service.
• IT project support & migrations: Assist in complex IT system, cloud, or infra migrations with senior team members.

Descrição da oferta de emprego

Approach Cyber is seeking an IT Support Specialist to be the first point of contact for internal colleagues, helping navigate the IT landscape, troubleshoot issues, and onboard new hires. You will manage hardware lifecycle and keep the ticketing queue running smoothly.

The role requires 2+ years in IT Helpdesk/Support or a related degree, with strong communication skills and a drive to grow in IT. Fluency in French and English is expected, Dutch is a plus.