IT Support Engineer - Onsite/Remote Tech Champion

Andersch Ag; Brussel Hoofdstad; Hybrid; EUR 42,000 - 60,000; Full time

Job summary

FTI Consulting is a leading global expert firm helping organizations in crisis and transformation. The ITG team provides end-user and systems support to staff and clients, ensuring secure, reliable technology across the desk and in meeting rooms.

The role covers first/second-line support, asset management, device provisioning, and collaboration tech, with travel to regional offices and occasional Amsterdam visits. Strong English and French or Dutch language skills are essential.

Qualifications

• Should have technical certification credentials like Network+ or Security+, or equivalent
• Fluent in English and French or Dutch
• Relevant years of experience in a mid to large enterprise company
• Excellent communication (written & verbal), planning, organization, and administrative skills
• Excellent knowledge of the Microsoft Office Suite of applications (Excel, Word, PowerPoint, Access, Outlook)
• Work experience with Windows Servers, AD, Group Policy, O365 and Windows 10 operating systems
• Experience providing on-call support via voice and remote access tools
• Solid experience supporting Windows and macOS operating systems, Desktop and laptop hardware, Office productivity tools and collaboration platforms
• Working knowledge of: Endpoint security and antivirus tools
• Basic networking concepts (LAN/WAN, VPN, Wi-Fi)
• Identity and access concepts (accounts, groups, MFA)

Responsibilities

• Provide first- and second-line end user support, onsite and remotely, resolving incidents and requests
• Log, prioritise, and resolve tickets using ServiceNow with defined SLAs
• Configure, deploy, and support end user devices (laptops, peripherals, mobile devices)
• Support onboarding/offboarding activities including provisioning and asset handover
• Assist with desk setups, office moves, and day-to-day floor support
• Support meeting room and collaboration tech including AV and live meetings
• Maintain accurate IT asset records and assist with device management
• Work with internal IT teams to resolve issues following documented processes
• Escalate to senior engineers when necessary and ensure proper troubleshooting

Skills

Customer service mindset

Communication skills

Troubleshooting

Remote support

English proficiency

French or Dutch language

Organisational skills

Flexibility to travel

Learning mindset

Education

Bachelor's degree in Computer Science

ITIL Practitioner certification

Tools

ServiceNow

Ivanti

SCCM

WDM

Office 365

Remote access tools

Active Directory

Job description

FTI Consulting is a leading global expert firm helping organizations in crisis and transformation. The ITG team provides end-user and systems support to staff and clients, ensuring secure, reliable technology across the desk and in meeting rooms.

The role covers first/second-line support, asset management, device provisioning, and collaboration tech, with travel to regional offices and occasional Amsterdam visits. Strong English and French or Dutch language skills are essential.