IT Support Engineer – 1st & 2nd Line

Econocom Belgium; Brussel; Sur place; EUR 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Hospitalisation insurance

Group insurance

Meal vouchers

Eco vouchers

Company car

Résumé du poste

Econocom Belgium is seeking an L1/L2 IT Support Engineer to join our Backup Team, providing first- and second-line support across Belgium and temporarily replacing consultants during absences. You will gain exposure to diverse technologies and environments.

This highly mobile role offers dedicated time between assignments for training, certifications, and skill development, with travel to customer sites across Belgium, mainly in Flanders.

Qualifications

• Experience in L1/L2 IT support, Service Desk, or Workplace Support.
• Good knowledge of Windows environments and Microsoft 365.
• Hardware support and troubleshooting skills.
• Customer-oriented mindset with strong communication.

Responsabilités

• Provide first-line and second-line support to end users.
• Handle incidents, service requests, and troubleshooting activities.
• Ensure continuity of IT services by replacing consultants during absences.
• Quickly adapt to different customer environments, tools, and processes.
• Deliver a high level of customer service while representing Econocom.
• Travel regularly to customer locations across Belgium, mainly in Flanders.
• Document incidents, requests, and solutions according to IT processes and standards.
• Participate in workplace IT projects such as hardware refresh and Windows migrations.

Connaissances

L1/L2 IT support

Service Desk

Workplace Support

Windows environments

Microsoft 365

Hardware support

Description du poste

At Econocom, we are looking for an L1/L2 IT Support Engineer to join our Backup Team.

In this role, you will ensure service continuity for our customers by temporarily replacing consultants during absences such as holidays, sick leave, or other planned and unplanned leave. You will work in various client environments across Belgium, providing first- and second-line IT support while gaining exposure to different technologies, infrastructures, and industries.

This position is ideal for someone who enjoys variety, mobility, and continuous learning. Between assignments, you will have dedicated time to follow training courses, prepare certifications, and further develop your technical expertise.

Key Responsibilities

L1/L2 IT Support

• Provide first-line and second-line support to end users.
• Handle incidents, service requests, and troubleshooting activities.
• Ensure continuity of IT services by replacing consultants during absences.
• Quickly adapt to different customer environments, tools, and processes.
• Deliver a high level of customer service while representing Econocom.

Workplace Support

• Troubleshoot hardware and software issues on laptops, desktops, printers, and peripheral devices.
• Install, configure, and maintain workplace equipment and business applications.
• Document incidents, requests, and solutions according to IT processes and standards.

Project Support & Mobility

Participate in workplace IT projects such as:

• Hardware refresh and deployment projects
• Windows migrations and upgrades
• Device rollouts and replacements

Travel regularly to customer locations across Belgium, mainly in Flanders.

Learning & Development

• Take advantage of non-assignment periods to follow technical training and certification programs.
• Develop expertise in workplace technologies and IT support best practices.
• Stay up to date with emerging technologies and industry trends.
• Highly mobile role with assignments at different customer locations across Belgium.
• Frequent travel is part of the job.
• Valid driver's license required.

Required Profile & Skills

• Experience in L1/L2 IT support, Service Desk, or Workplace Support.
• Good knowledge of Windows environments, Microsoft 365, hardware support, and troubleshooting.
• Strong interest in IT and new technologies.
• Eagerness to learn and continuously develop technical skills.
• Customer-oriented mindset with excellent communication skills.
• Well-organized, proactive, and able to work autonomously.
• Flexible and comfortable adapting to different working environments.
• Team player with a professional and positive attitude.

Languages

• Dutch: C1
• French: C1

What Can Econocom Offer You?

• An attractive salary package including hospitalization insurance, group insurance, meal vouchers, eco vouchers, and a company car.
• A dedicated Account Manager who will support and guide you throughout your career at Econocom.
• Access to a wide range of technical and soft-skill training opportunities.
• A dynamic and supportive work environment with regular company events and networking opportunities.
• The opportunity to work with a variety of customers, technologies, and projects while continuously growing your expertise.

Econocom in Brief

Econocom Benelux is part of an international group with more than 45 years of experience in digital transformation. Thanks to the combination of ICT equipment, services, and financing solutions, Econocom delivers end-to-end solutions tailored to its customers' needs.

Innovation, entrepreneurship, and sustainability are at the heart of our culture. We are committed to creating a positive impact through responsible business practices and by contributing to the circular economy.

If you are passionate about IT, enjoy working in diverse environments, and are looking for a role that combines L1/L2 support, mobility, and continuous learning, we'd love to hear from you.

Econocom is an equal opportunity employer and is committed to fostering an inclusive workplace where everyone is valued and respected.