Freelance Senior IT Support Engineer L1/L2

Vivid Resourcing; Sint-Niklaas; Sur place; EUR 53 568 - 80 352; Plein temps

Résumé du poste

Vivid Resourcing is seeking a freelance IT Support Engineer in Sint-Niklaas to deliver 1st and 2nd line support while maintaining a hybrid Microsoft infrastructure across office and manufacturing environments.

You will administer AD/Azure AD, Microsoft 365, Intune, and participate in device lifecycle management, migrations to SharePoint Online/Teams, and ITIL-aligned service desk improvements. Fluency in Dutch and English is required.

Qualifications

• Senior IT Support experience delivering 1st and 2nd line support in hybrid Microsoft environments.
• Fluent in Dutch and English.
• Freelance contract experience and available for 9 months.

Responsabilités

• Provide 1st and 2nd line technical support within SLAs.
• Administer and support hybrid Microsoft infrastructure (AD, Azure AD, M365).
• Deploy and manage endpoint devices with Microsoft Intune.
• Assist with migration to SharePoint Online and Teams from on-premise solutions.
• Contribute to ITIL-aligned Service Desk improvements and documentation.

Connaissances

End-user support

Active Directory

Azure Active Directory

Microsoft Intune

Microsoft 365

Outils

SharePoint Online

Exchange Online

MS Exchange

Description du poste

For a global customer in Sint‑Niklaas, we are searching for a freelance IT Support Engineer, responsible for delivering 1st and 2nd line technical support while maintaining and improving the company's hybrid Microsoft infrastructure across multiple business functions. The role combined end‑user support, systems administration, infrastructure modernization, and project delivery.

Key Responsibilities

• Provide 1st and 2nd line technical support, resolving incidents and service requests within agreed service levels.
• Support and administer a hybrid Microsoft infrastructure comprising on‑premises Windows Server environments, Microsoft Azure services, and virtualised server platforms.
• Install, configure, maintain, and troubleshoot end‑user devices, including desktops, laptops, thin clients, barcode scanners, handheld scanners, multifunction printers, label printers, and associated peripherals.
• Perform user lifecycle administration, including onboarding, offboarding, account provisioning, password management, and IMAC (Install, Move, Add, and Change) activities.
• Administer Active Directory and Azure Active Directory (Microsoft Entra ID), ensuring appropriate user access and identity management.
• Manage and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Office 365, Microsoft Intune, and Azure Active Directory.
• Deploy, configure, and manage endpoint devices using Microsoft Intune, including policy deployment, application management, and device compliance.
• Administer printer infrastructure and industrial label printers, ensuring reliable printing services across office and manufacturing environments.
• Manage file permissions and access control through Active Directory security groups and Distributed File System (DFS).
• Coordinate desktop, laptop, and thin client refresh programmes, including hardware replacement, imaging, deployment, and migration to Windows 11.
• Support infrastructure and business improvement projects, assisting with planning, implementation, testing, and post‑deployment support.
• Assist with the migration of legacy on‑premises SharePoint and DFS file storage to SharePoint Online and Microsoft Teams.
• Monitor and maintain IT systems to ensure optimal performance, security, and availability.
• Liaise with third‑party vendors and internal stakeholders to resolve technical issues and deliver IT services effectively.
• Contribute to the continual improvement of IT Service Management processes by helping structure and standardise the Service Desk in accordance with ITIL best practices.
• Create, review, and maintain technical documentation, knowledge base articles, and standard operating procedures to improve service quality and knowledge sharing.

Technical Environment

• Endpoint Management: Microsoft Intune, Windows 10, Windows 11
• Hardware: Desktop PCs, Laptops, Thin Clients, Barcode Scanners, Handheld Scanners, Konica Minolta Multifunction Printers, Industrial Label Printers, Peripheral Devices
• IT Service Management: ITIL, Incident Management, Request Fulfilment, Service Desk Operations, Knowledge Management
• Administration: User Provisioning, IMAC, Access Control, Printer Management, Hardware Lifecycle Management, Technical Documentation
• Deliver high‑quality first‑ and second‑line technical support to end users across office and manufacturing environments.
• Maintain the availability, performance, and security of hybrid Microsoft infrastructure and end‑user computing services.
• Successfully support hardware refresh initiatives and Windows 11 deployment projects.
• Contribute to the successful migration of on‑premises collaboration and file storage platforms to Microsoft 365 services.
• Improve Service Desk efficiency through ITIL‑aligned processes, standardised documentation, and comprehensive knowledge management.
• Ensure reliable operation of business‑critical IT systems while supporting continuous improvement initiatives across the organisation.

SENIORITY: Senior

START DATE: September

DURATION: 9 Months

EXTENSION: No

CONTRACT: Freelance

HOURS PER WEEK: 40

LANGUAGES: Fluent Dutch and English

INTERVIEW PROCESS: 1‑2 stages