Sales Support Specialist

Econocom Belgium; Zaventem; Hybride; EUR 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Hospitalization insurance

Group insurance

Meal vouchers

Eco vouchers

Hybrid work options

Professional development opportunities

Quarterly internal events

Résumé du poste

Econocom Belgium is seeking a Sales Support Specialist to bridge Sales, Finance and Operations, handling requests and ensuring a smooth lifecycle from intake to delivery.

You will support the sales team with administrative tasks, manage cases, and keep partners informed via email and portals while maintaining rigorous standards and process compliance.

Qualifications

• 2+ years in sales support, administration, or coordination roles.
• Service-oriented environment experience is a strong asset.
• Structured, process-oriented with strong attention to detail.
• Excellent organizational skills with ability to manage multiple priorities.
• Strong customer- and partner-focused communication and collaboration.

Responsabilités

• Serve as first point of contact for business partners and internal teams in sales support.
• Provide administrative and operational support to the sales team.
• Register, process, and follow up on requests and cases through the workflow, including approvals with financial partners.
• Manage communication with customers and partners via email and portals, ensuring speed and professionalism.
• Coordinate with Sales, Order Processing, Finance, and Operations.
• Prepare and manage documentation using templates and standard procedures.
• Monitor requests, documentation, and order statuses, proactively resolving issues.
• Ensure compliance with internal procedures and company guidelines with high accuracy.
• Support onboarding of new partners, including tools, processes, and ways of working.
• Maintain oversight of contracts and partner communications.
• Identify opportunities to optimize workflows and communication.

Connaissances

Sales support experience

Administration

Coordination

Communication

MS Office

Description du poste

Sales Support Specialist

Your Role

As a Sales Support Specialist, you play a central role in ensuring a smooth and professional experience for our business partners and internal stakeholders.

You act as a key link between Sales, Finance, Operations, and our external partners, supporting the entire lifecycle of sales-related requests.

This role goes beyond administrative support. While you work within clear and structured procedures, you are also expected to think proactively, communicate effectively, and contribute to an efficient, service-oriented environment.

What You Will Do

• Serve as the first point of contact for business partners and internal teams within sales support.
• Provide administrative and operational support to the sales team.
• Register, process, and follow up on requests and cases throughout the entire workflow, including approval processes with financial partners.
• Manage communication with customers and partners via email and web portals, ensuring speed, clarity, and professionalism.
• Coordinate with internal departments such as Sales, Order Processing, Finance, and Operations.
• Prepare and manage documentation using structured templates and standard procedures.
• Monitor incoming and outgoing requests, documentation, and order statuses, proactively resolving issues when necessary.
• Ensure strict compliance with internal procedures and company guidelines, maintaining a high level of accuracy and attention to detail.
• Support the onboarding of new business partners, including guidance on tools, processes, and ways of working.
• Maintain oversight of contracts, ongoing cases, and partnership-related communications.
• Contribute to continuous process improvement by identifying opportunities to optimize workflows and communication.

What You Bring

• At least 2 years of relevant experience in sales support, administration, or a coordination role.
• Experience in a service-oriented environment (e.g., banking, insurance, leasing, or a similar sector) is a strong asset.
• A structured, process-oriented mindset with strong attention to detail.
• Excellent organizational skills and the ability to manage multiple priorities.
• Strong communication skills with a customer- and partner-focused approach.
• Ability to work independently while thriving in a close-knit, collaborative team environment.
• Language skills:
• Excellent knowledge of Dutch or French, with professional proficiency in the other language.
• English is an asset.
• Proficient in Microsoft Office and web-based applications.
• No advanced financial calculations are required; a basic understanding of financial concepts is sufficient.
• Proactive, motivated, and a strong cultural fit with Econocom.

What We Offer

An attractive compensation package, including:

• Hospitalization insurance
• Group insurance
• Meal vouchers and eco vouchers
• Hybrid working opportunities / work-from-home possibilities
• A broad range of blended learning opportunities to support your professional development
• Quarterly internal events to keep you informed about company developments and help you connect with colleagues

About Econocom

Econocom Benelux is part of a French publicly listed company with more than 45 years of experience, where entrepreneurship is a key pillar of the organization.

By combining ICT equipment, services, and financing solutions, Econocom holds a unique position in the Belgian market and provides modular end-to-end solutions to its customers.

Econocom places great importance on Corporate Social Responsibility (CSR) and actively contributes to the circular economy.

Ready to Join Us?

Are you looking for a Digital & Green ICT company that puts both its customers and employees at the heart of everything it does? Then Econocom is the right place for you.

Econocom is committed to fostering an inclusive and respectful workplace where everyone is valued, regardless of origin, gender, age, religion, sexual orientation, disability, or any other legally protected characteristic. Any form of discrimination is strictly prohibited under our Code of Conduct.