IT Service Desk Specialist: Grow Tech Skills & Impact

Michael Page (Belgium); Dilbeek; On-site; EUR 32,000 - 46,000; Full time

Job summary

Michael Page Belgium is seeking an IT Service Desk Support Specialist based in the Dilbeek area. You will be the first point of contact for IT incidents, logging and managing tickets through the ITSM platform, and performing first-line troubleshooting across devices and Microsoft 365 tools.

Fluency in French and Dutch, plus working English for internal communication, is required. The role offers exposure to diverse technologies within a fast-paced retail and logistics environment and regular

Qualifications

• Proven experience in IT support, service desk, or end-user support.
• Fluent in French and Dutch, with good English for internal communication.
• Strong customer service and communication skills.
• Familiarity with Microsoft 365 tools, Windows environments, and user administration.

Responsibilities

• Act as the first point of contact for IT incidents and service requests.
• Log, categorize, prioritize, and manage tickets in the ITSM system.
• Perform first-line troubleshooting and resolve common issues.
• Support end-user devices including laptops, desktops, printers, and mobile devices.
• Assist users with Microsoft 365 tools and connectivity issues.
• Escalate to second-line support when needed and follow up on escalations.
• Document solutions and share knowledge to enrich the knowledge base.
• Collaborate with IT colleagues to improve processes and service quality.

Skills

French (spoken & written)

Dutch (spoken & written)

English (internal comm)

Customer service

Organizational skills

Problem solving

Tools

Microsoft 365

Windows environments

Active Directory

Networking basics

End-user hardware

Mobile devices

Job description

Michael Page Belgium is seeking an IT Service Desk Support Specialist based in the Dilbeek area. You will be the first point of contact for IT incidents, logging and managing tickets through the ITSM platform, and performing first-line troubleshooting across devices and Microsoft 365 tools.

Fluency in French and Dutch, plus working English for internal communication, is required. The role offers exposure to diverse technologies within a fast-paced retail and logistics environment and regular