IT Service Desk Specialist - First-Line Support & Tickets

Jobat; Dilbeek; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

Jobat client is seeking an IT Service Desk Support Specialist based in Dilbeek to deliver first-line IT assistance to internal users. You will log, categorize and manage incidents, and perform initial troubleshooting on common issues.

You will support devices and apps, including Microsoft 365 and Windows, manage user accounts and connectivity, escalate when needed, and document solutions to enrich the knowledge base. Collaboration with IT colleagues is essential to improve service quality.

Qualifications

• Minimum 1–2 years in an IT support environment.
• Familiar with ITIL/ITSM processes and incident management.
• Good communication in English and Dutch or French.

Responsabilités

• As the first point of contact for IT incidents and requests.
• Log, categorize, prioritize and manage tickets through the ITSM platform.
• Perform first-line troubleshooting and resolve common issues where possible.
• Support end-user devices and standard business applications.
• Assist with Microsoft 365 tools, Windows environments, and account administration.
• Escalate to second-line or external providers when required.
• Document solutions and enrich the knowledge base for future incidents.
• Collaborate with IT colleagues to improve processes and service quality.

Connaissances

IT support

First-line support

Ticketing systems

MS 365

Windows OS

User administration

Connectivity issues

End-user devices

Outils

ITSM platform

Microsoft 365

Windows Admin Tools

Description du poste

Jobat client is seeking an IT Service Desk Support Specialist based in Dilbeek to deliver first-line IT assistance to internal users. You will log, categorize and manage incidents, and perform initial troubleshooting on common issues.

You will support devices and apps, including Microsoft 365 and Windows, manage user accounts and connectivity, escalate when needed, and document solutions to enrich the knowledge base. Collaboration with IT colleagues is essential to improve service quality.