IT Helpdesk

Michael Page (Belgium); Dilbeek; On-site; EUR 32,000 - 46,000; Full time

Job summary

Michael Page Belgium is seeking an IT Service Desk Support Specialist based in the Dilbeek area. You will be the first point of contact for IT incidents, logging and managing tickets through the ITSM platform, and performing first-line troubleshooting across devices and Microsoft 365 tools.

Fluency in French and Dutch, plus working English for internal communication, is required. The role offers exposure to diverse technologies within a fast-paced retail and logistics environment and regular

Qualifications

• Proven experience in IT support, service desk, or end-user support.
• Fluent in French and Dutch, with good English for internal communication.
• Strong customer service and communication skills.
• Familiarity with Microsoft 365 tools, Windows environments, and user administration.

Responsibilities

• Act as the first point of contact for IT incidents and service requests.
• Log, categorize, prioritize, and manage tickets in the ITSM system.
• Perform first-line troubleshooting and resolve common issues.
• Support end-user devices including laptops, desktops, printers, and mobile devices.
• Assist users with Microsoft 365 tools and connectivity issues.
• Escalate to second-line support when needed and follow up on escalations.
• Document solutions and share knowledge to enrich the knowledge base.
• Collaborate with IT colleagues to improve processes and service quality.

Skills

French (spoken & written)

Dutch (spoken & written)

English (internal comm)

Customer service

Organizational skills

Problem solving

Tools

Microsoft 365

Windows environments

Active Directory

Networking basics

End-user hardware

Mobile devices

Job description

• Join a fast-paced IT environment with strong user interaction.
• Gain exposure to diverse technologies and grow your IT expertise.

About Our Client

Our client is a well-established international organization operating within a complex retail and logistics environment. Technology plays a central role in supporting business operations, and the company is investing in delivering a high-quality IT support experience to its internal users.
The position is based in the Dilbeek area.

Job Description

As an IT Service Desk Support Specialist, your responsibilities will include:

• Acting as the first point of contact for IT incidents and service requests.
• Logging, categorizing, prioritizing, and managing tickets through the ITSM platform.
• Performing first-line troubleshooting and resolving technical issues whenever possible.
• Supporting end-user devices, including laptops, desktops, printers, scanners, mobile devices, and standard business applications.
• Assisting users with Microsoft 365 tools, Windows environments, user account administration, and connectivity issues.
• Managing and monitoring tickets through to resolution while ensuring a high level of customer satisfaction.
• Escalating incidents to second-line support teams, external providers, or specialist teams when required.
• Following up on escalated incidents and ensuring timely resolution.
• Documenting solutions, workarounds, and recurring incidents to enrich the knowledge base.
• Collaborating with IT colleagues to improve processes, service quality, and operational efficiency.

The Successful Applicant

The ideal candidate will possess:

• Professional proficiency in French and Dutch, both written and spoken.
• A working knowledge of English for internal communication.
• Previous experience in IT support, service desk, helpdesk, or end-user support functions.
• Exposure to several of the following technologies:
  • Microsoft 365 (Outlook, Teams, Word, Excel)
  • Windows environments and first-level troubleshooting
  • Active Directory and user administration
  • Networking and connectivity fundamentals
  • End-user hardware and peripherals
  • Mobile device support
• Strong customer service and communication skills.
• Excellent organizational skills with a structured approach to ticket management.
• Analytical problem-solving capabilities and the ability to prioritize effectively.
• A collaborative mindset and willingness to contribute to continuous improvement initiatives.
• Curiosity, adaptability, and a genuine desire to develop technical skills further.

What's on Offer

• The opportunity to join a stable and growing organization with a strong reliance on technology.
• Exposure to a broad IT ecosystem and diverse technical challenges.
• A collaborative team environment focused on knowledge sharing and continuous learning.
• Regular working hours from Monday to Friday.
• Competitive salary package and benefits aligned with market standards.
• Long-term career development opportunities within an established business.