IT Helpdesk

Jobat; Dilbeek; On-site; EUR 32,000 - 42,000; Full time

Job summary

Jobat client is seeking an IT Service Desk Support Specialist based in Dilbeek to deliver first-line IT assistance to internal users. You will log, categorize and manage incidents, and perform initial troubleshooting on common issues.

You will support devices and apps, including Microsoft 365 and Windows, manage user accounts and connectivity, escalate when needed, and document solutions to enrich the knowledge base. Collaboration with IT colleagues is essential to improve service quality.

Qualifications

• Minimum 1–2 years in an IT support environment.
• Familiar with ITIL/ITSM processes and incident management.
• Good communication in English and Dutch or French.

Responsibilities

• As the first point of contact for IT incidents and requests.
• Log, categorize, prioritize and manage tickets through the ITSM platform.
• Perform first-line troubleshooting and resolve common issues where possible.
• Support end-user devices and standard business applications.
• Assist with Microsoft 365 tools, Windows environments, and account administration.
• Escalate to second-line or external providers when required.
• Document solutions and enrich the knowledge base for future incidents.
• Collaborate with IT colleagues to improve processes and service quality.

Skills

IT support

First-line support

Ticketing systems

MS 365

Windows OS

User administration

Connectivity issues

End-user devices

Tools

ITSM platform

Microsoft 365

Windows Admin Tools

Job description

Our client is a well-established international organization operating within a complex retail and logistics environment. Technology plays a central role in supporting business operations, and the company is investing in delivering a high-quality IT support experience to its internal users.

The position is based in the Dilbeek area.

Jobomschrijving

As an IT Service Desk Support Specialist, your responsibilities will include:

• Acting as the first point of contact for IT incidents and service requests.
• Logging, categorizing, prioritizing, and managing tickets through the ITSM platform.
• Performing first-line troubleshooting and resolving technical issues whenever possible.
• Supporting end-user devices, including laptops, desktops, printers, scanners, mobile devices, and standard business applications.
• Assisting users with Microsoft 365 tools, Windows environments, user account administration, and connectivity issues.
• Managing and monitoring tickets through to resolution while ensuring a high level of customer satisfaction.
• Escalating incidents to second-line support teams, external providers, or specialist teams when required.
• Following up on escalated incidents and ensuring timely resolution.
• Documenting solutions, workarounds, and recurring incidents to enrich the knowledge base.
• Collaborating with IT colleagues to improve processes, service quality, and operational efficiency.