IT Service Delivery Manager | SLA-Driven, Hybrid Work

Inchcape Motors Finland Oy; Belgique; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Company car

Meal vouchers

Insurance

Hybrid work schedule (up to 2 days rem

Job summary

Inchcape Belux in Belgium (Zaventem) seeks a Service Delivery Manager to ensure IT services meet business expectations, compliance, and operational standards. You will oversee service performance, coordinate partners, and drive improvements across applications and infrastructure.

The role requires ITIL/ITSM expertise, vendor management, and strong communication. It offers a hybrid work model, career progression, and the chance to contribute to a global automotive leader.

Qualifications

• Demonstrated experience in IT Service Delivery, IT Operations, or Infrastructure Support.
• Strong knowledge of ITIL, ITSM processes, and performance management.
• Experience managing external service providers and driving SLA/KPI performance.
• Knowledge of IT compliance, security controls, audits, and risk management.
• Strong analytical and communication skills.

Responsibilities

• Ensure IT services are delivered in line with business expectations and standards.
• Coordinate support partners and manage service levels via SLAs and KPIs.
• Lead governance and IT documentation with regional teams.
• Act as escalation point for major incidents and service-related issues.
• Drive continuous improvements across applications, infrastructure, and ITSM processes.
• Coordinate technology initiatives and operational changes for adoption and readiness.
• Support standardization and automation initiatives across the IT environment.

Skills

ITIL & ITSM

Vendor management

Service delivery

Compliance & security

Analytical comms

Job description

Inchcape Belux in Belgium (Zaventem) seeks a Service Delivery Manager to ensure IT services meet business expectations, compliance, and operational standards. You will oversee service performance, coordinate partners, and drive improvements across applications and infrastructure.

The role requires ITIL/ITSM expertise, vendor management, and strong communication. It offers a hybrid work model, career progression, and the chance to contribute to a global automotive leader.