IT Service Delivery Manager

Inchcape; Belgique; Remote; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Company car

Meal vouchers

Insurance

Hybrid work schedule (up to 2 days rem

Job summary

Inchcape Belux in Belgium (Zaventem) seeks a Service Delivery Manager to ensure IT services meet business expectations, compliance, and operational standards. You will oversee service performance, coordinate partners, and drive improvements across applications and infrastructure.

The role requires ITIL/ITSM expertise, vendor management, and strong communication. It offers a hybrid work model, career progression, and the chance to contribute to a global automotive leader.

Qualifications

• Demonstrated experience in IT Service Delivery, IT Operations, or Infrastructure Support.
• Strong knowledge of ITIL, ITSM processes, and performance management.
• Experience managing external service providers and driving SLA/KPI performance.
• Knowledge of IT compliance, security controls, audits, and risk management.
• Strong analytical and communication skills.

Responsibilities

• Ensure IT services are delivered in line with business expectations and standards.
• Coordinate support partners and manage service levels via SLAs and KPIs.
• Lead governance and IT documentation with regional teams.
• Act as escalation point for major incidents and service-related issues.
• Drive continuous improvements across applications, infrastructure, and ITSM processes.
• Coordinate technology initiatives and operational changes for adoption and readiness.
• Support standardization and automation initiatives across the IT environment.

Skills

ITIL & ITSM

Vendor management

Service delivery

Compliance & security

Analytical comms

Job description

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Belux, part of Inchcape’s global network. You'll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level. Our IT department is looking for a Service Delivery Manager to join our team in Zaventem. In this position, you will ensure that IT services are delivered in line with business expectations, compliance requirements, and operational standards. You oversee service performance, coordinate support partners, and drive continuous improvements across applications, infrastructure, and IT service management processes.

What you’ll do

• IT Compliance & Governance: Ensure compliance of applications, infrastructure, and end-user services with corporate policies, security standards, and regulatory requirements.
• Coordinate IT audits, remediation plans, and risk mitigation activities.
• Maintain governance controls and IT documentation in collaboration with regional IT and Security teams.
• Service Delivery & Support Management: Manage IT service delivery and support operations, ensuring agreed service levels are achieved.
• Monitor and improve performance through SLAs, KPIs, and ITSM processes.
• Act as the escalation point for major incidents and service-related issues.
• Continuous Improvement & IT Initiatives: Drive improvements across applications, infrastructure, and IT service management processes.
• Coordinate technology initiatives and operational changes to ensure successful adoption and service readiness.
• Support standardization, automation, and efficiency improvements across the IT environment.

About you

• Demonstrable experience in IT Service Delivery, IT Operations, or Infrastructure Support.
• Good understanding of ITIL, ITSM processes, and service performance management.
• Experience managing external service providers and driving SLA/KPI performance.
• Knowledge of IT compliance, security controls, audits, and risk management.
• Strong analytical, problem-solving, and communication skills.
• Fluent in English; French and Dutch.

We offer you

• Freelance contract with the intention & willingness to move to a permanent contract or immediately a permanent contract with a competitive compensation package including a company car and benefits like meal vouchers, insurance, and more.
• Flexible work schedules with hybrid working options (up to 2 days remote).
• Opportunities for career growth and professional development in an innovative international setting.
• Work with renowned Japanese brands, i.e. Toyota & Lexus.
• Be part of a passionate, inclusive team with a collaborative and forward-thinking culture.

Opportunity for everyone

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in.

About us

Inchcape is the leading global automotive distributor operating in +40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Inchcape Belux employs over 250 team members. Our portfolio includes vehicle distribution for world-renowned brands, market leading fulfilment solutions, exceptional retail experiences, and tailored financial services.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.