Junior Infrastructure Service Delivery Lead – AI-Driven Ops

Accenture PLC; Brussel Hoofdstad; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

13th month + holiday allowance

Holidays 20+12

Laptop and smartphone

Hospitalization insurance

Bonus program

Training & learning opportunities

Green mobility program

Flexrewards

Discount program

Employee shares purchase plan

Eco-cheques

Job summary

Accenture is seeking a Junior Infrastructure Service Delivery Lead in Belgium to contribute to the operational management of IT infrastructure services, ensuring SLAs are met. You will coordinate technical teams, prepare performance reports, and track continuous service improvements, including AI-first practices to boost efficiency and user experience.

This entry-point role helps develop ITSM, cloud service management, and client relationships within a high-volume consulting and managed services

Qualifications

• Understanding of ITIL principles: Incident, Problem, Change, and Service Level Management.
• Familiarity with ITSM tools such as ServiceNow or Jira Service Management.
• Basic knowledge of IT infrastructure components: servers, networking, cloud, and end-user computing.
• Strong organisational skills and ability to manage multiple priorities in a dynamic environment.
• Excellent communication and stakeholder management skills.
• Analytical mindset for interpreting service performance data and identifying trends.
• Customer-focused attitude with a strong commitment to service quality.

Responsibilities

• Support the monitoring and management of IT infrastructure service delivery against defined SLAs.
• Coordinate with technical teams (cloud, networking, workplace) for incident and problem resolution.
• Assist in preparing service performance reports and dashboards for internal and client stakeholders.
• Participate in service review meetings and contribute to the tracking of continuous improvement action plans.
• Support the management of service requests, changes, and escalations through ITSM platforms (ServiceNow, Jira SM).
• Maintain service delivery documentation: process guides, knowledge base articles, and SOPs.
• Contribute to onboarding activities for new infrastructure service contracts.
• Gather client feedback and identify areas for service quality enhancement.
• Track service improvement initiatives and contribute to their implementation.
• Collaborate with technical teams and vendors to ensure operational continuity.

Skills

ITIL basics

Stakeholder mgmt

Communication

Analytical mindset

Client-facing

Education

ITIL 4 Foundation

Cloud fundamentals cert

CSA (ServiceNow)

CAPM

Tools

ServiceNow

Jira Service Management

Grafana

Datadog

Dynatrace

Job description

Accenture is seeking a Junior Infrastructure Service Delivery Lead in Belgium to contribute to the operational management of IT infrastructure services, ensuring SLAs are met. You will coordinate technical teams, prepare performance reports, and track continuous service improvements, including AI-first practices to boost efficiency and user experience.

This entry-point role helps develop ITSM, cloud service management, and client relationships within a high-volume consulting and managed services